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AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-direct-northern-ireland | Feefo

Displaying all 30,859 reviews

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Stevie was so helpful and patient...made my renewal experience so much easier! Thankyou

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Hello Deirdre

Thank you for taking the time to leave your feedback.

I am pleased to hear that you found the service helpful and that the renewal process was made so simple.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Everything was fine in the end but it took a long time to get it settled

Found it difficult to speak to the same person and therefore. Wasted a lot of my time as well as yours.

Jaclyn Bradley

AXA Insurance - Northern Ireland

8 years ago

Hi Ms Jennions,

Thank you for your feedback.

I apologise for the experience you had with our claims department. We will use this feedback to help improve our service.

Kind Regards,

Jaclyn

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Great phone manner

Friendly and courtious on the phone, confirmed that I had the right information.

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Hello Eileen,

Thank you for taking the time to leave your feedback.

I am pleased to hear that you found the staff friendly and courteous.

We value your loyalty to Axa Direct.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Easy access to help 24hrs. Positive can-do approach to all issues. reassuring at time of crisis and during follow up.

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Hello John

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the service positive and access easy.

We value your loyalty to Axa Direct and look forward to providing great customer service for years to come.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Lady employed at AXA in Belfast i was talking to her as a customer that time when i was thinking of taking insurance for my car, has sorted out my insurance policy and the rest of the paperwork very...

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Hello Branko,

Thank you for taking the time to leave your feedback.

It is great to hear you found the customer service in the local branch efficient and professional.

I am pleased you had all questions answered and we were able to get you a great deal for your insurance needs.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

8 years ago

The company could be more helpful when it comes to renewing your insurance. I was quoted two different prices and told I could pay more for my first payment to bring the monthly payments down. And...

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Thank you for taking the time to leave your feedback.

I am sorry to hear of the experience you had when trying to renew your policy with Axa.

I would like to apologise that the renewal took numerous calls and the information you where given was different on each call.

We value your loyalty to Axa Direct and we look forward to providing great customer service for years to come.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

nice staff shame axa IT needs fixed

Yes the staff were very helpful but struggled when your IT system crashed

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Hello David

Thank you for taking the time to leave your feedback.

I am pleased to hear you thought the staff was helpful, and I will be sure to pass your feedback regarding the IT system to our IT Department.

We value your loyalty to Axa Direct.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Pleasant staff to deal with

Easy to deal with when i thought policy was too high.

Trusted Customer

Feefo Verified

8 years ago

considerate,timely service,staff more than helpful

excellent staff, helpful and go the extra mile to help you in the stressful time after an accident

Trusted Customer

Feefo Verified

8 years ago

Axa in abbey center number one

Best customer service at abbey center, without it I would go elsewhere.

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