How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-direct-northern-ireland | Feefo

Displaying all 30,859 reviews

Trusted Customer

Feefo Verified

8 years ago

Very helpful staff would definitely recommend them

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello,

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the member of staff helpful and everything was well explained. We are delighted to hear you would recommend AXA to others.

We look forward to providing great customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

Job Done!

Efficient service and transparent information - no real personal touch during call.

Aideen

AXA Insurance - Northern Ireland

8 years ago

Hello,

Thank you for taking the time to leave your feedback.

We look forward to providing great customer service for years to come.

Kind Regards

Aideen

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Great support

Great support and help given by Lee in the sales department. He showed great patience and prefesonalism through the entire process.

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Hello Sean,

Thank you for taking the time to leave your feedback.

It is great to hear that you found the service great and that Lee was professional and patient.

We look forward to providing great customer service for years to come.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

8 years ago

Friendly and helpful service. Great value

Trusted Customer

Feefo Verified

8 years ago

Great customer service

The customer service team member was excellent. Took time to explain issues

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the service excellent and all the details were well explained.

We look forward to providing great customer service for years to come.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

8 years ago

Good service

I thought it was to expensive and contacted AXA they were able to reduce the premium to a satisfactory level and explained the reason why it rose in price in the first place.

Aideen

AXA Insurance - Northern Ireland

8 years ago

Hello,

Thank you for taking the time to leave your feedback.

We look forward to providing great customer service for years to come.

Kind Regards

Aideen

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Excellent

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

would totally recommend them to anyone with young drivers.....so so helpful

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Hello Joanne,

Thank you for taking the time to leave your feedback.

We look forward to providing great customer service for years.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

8 years ago

Brilliant service, value for money

Brilliant service, will go far to find you a good deal and most importantly an affordable deal.

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello,

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the service excellent and the member of staff helpful and you had all questions answered and we were able to get you a great deal for your insurance needs.

We are delighted that you chose to insurer your car with AXA and we look forward to providing you with great customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Excellent individual customer car

The young man who dealt with me was excellent so much so that we also took out house insurance. He said he would ring me back the next day and right on the button he did.

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello Joanne,

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the service excellent and the member of staff helpful. I am pleased you had all questions answered and we were able to get you a great deal for your insurance needs.

We are delighted that you chose to insurer both your car and home with AXA and we look forward to providing you with great customer service for years to come.

Kind Regards

Jennifer

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo