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AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-direct-northern-ireland | Feefo

Displaying all 30,886 reviews

Trusted Customer

Feefo Verified

Ballymena

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Professional, supportive and friendly

My accident claim was dealt with in a professional, supportive and friendly manner. The process was easy to go through and each step of the way was carefully explained which was great when I was a...

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Very good costomer service. However i can get free business cover added to my policy with other places so will be looking at this for next year.

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hi Emma,

Thank you for your feedback and taken my call today.

I am pleased to hear that our staff member was helpful and able to assist you in getting your car insurance sorted. Unfortunately our premium prices are based on the cover that you require.

We are delighted that you chose to insurer your car with AXA and we look forward to providing you with great customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

Below industry standard.

Took several phone calls and 2 visit's to newtownabbey branch to resolve. Still waiting on cover note.

Hannah

AXA Insurance - Northern Ireland

8 years ago

Hi,

Thank you for taking the time to leave your feedback.

I am sorry to hear of your recent problems with our customer service advisors. I can confirm we have issued the correct documents to you today and apologise for any delays.

We value your loyalty to AXA Direct and look forward to providing you with great customer service for years to come.

Kind Regards

Hannah

Trusted Customer

Feefo Verified

Newry

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Great service bas usual cheapest insurance for us again

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hi Geraldine.

Thank you for taking the time to leave feedback.

I am pleased to hear that the staff member was very helpful and we were able to get you a great deal for your insurance needs.

We value your loyalty to AXA Direct and look forward to providing you with great customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

You cannot make any amendments or even check over your cover for the policy.

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hi Christine,

We appreciate the time you have taken to leave your feedback.

I am sorry to hear of your recent problems with our online service. I have issued a step by step guide to your MyAxa to your email. If you are still having issues please feel free to give one of our advisors a call on 03458282820.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Polite and helpful

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hi Katrina,

Thank you for taking the time to leave your feedback.

I am pleased to hear that the staff member was very helpful and polite and we were able to get you a great deal for your insurance needs.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

I get the best cover and best price there's no need to ask

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hi William,

We appreciate the time you have taken to leave this review.

It is great to hear you are happy with cover you receive with AXA and we do our best to ensure that all customer get the best price.

We are delighted that you chose to renew your car with AXA and we look forward to providing you with great customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

Always very helpful. Very reasonably priced

Very helpful and courteous staff. Would definitely recommend

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hi,

We value the time taken to leave this feedback.

I am pleased to hear you found the service excellent and the member of staff helpful, courteous and everything was well explained.

We are delighted to hear you would recommend AXA to others, your loyalty is great appreciated.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

Renew insurance letter gave quote which I thought was high. Checked internet which gave a lower quote. Visited local office where staff were very helpful and I obtained a still lower quote...

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hi,

We appreciate the time you have taken to leave this review.

It is great to hear you found the customer service in the local branch efficient and helpful. I am pleased you had all questions answered and we were able to get you a great deal for your insurance needs.

We look forward to providing great customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

The customer service was very good.

The customer service was very good, it was quite easy to set up my home insurance and it was cheaper than my existing insurance, nice phone manner, asking the correct questions, would recommend AXA...

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hi Gabriel,

Thank you for taking the time to leave your feedback.

It is great to hear you found our customer service advisor efficient and professional. I am pleased you had all questions answered and we were able to get you a great deal for your home insurance.

We are delighted to hear you would recommend AXA to others and look forward to providing you with excellent customer service for years to come

Kind Regards

Jennifer

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