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AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-direct-northern-ireland | Feefo

Displaying all 30,886 reviews

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Managing customer expectation

I have given a 3 for this review. It's not because I had an average experience when I called. On the contrary, when I eventually got the chance to talk with your employee, he was very good indeed....

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hi William,

Thank you for taking the time to leave your feedback.

Unfortunately we have found that fewer and fewer AXA customers call into their nearest branch. Instead, there is an increasing preference for an easy to use website that’s smartphone friendly with the back-up of 24 hour local telephone assistance. Following a review, we have decided to close this branch.

However, we are maintaining our branch network and your nearest branches are in North Street Belfast and Main Street Bangor.

You can also call us on 0345 8282822. We apologise for any inconvenience to you.

We are delighted that you have chose to renew your insurance with AXA.

Kind regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Answered quickly. very helpful. pleasant staff

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hi Eileen,

We value the time taken to leave this feedback

I am pleased to hear you found the service excellent and the member of staff helpful, pleasant and everything was well explained.

We are delighted that you chose to renew your car with AXA and we look forward to providing you with great customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

Very pleasant customer experience but still not the cheapest.

Nice and pleasant people to deal with.

Hannah

AXA Insurance - Northern Ireland

8 years ago

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the our staff nice and pleasant.

We look forward to providing great customer service for years to come.

Kind Regards

Hannah

Trusted Customer

Feefo Verified

Holywood

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Fast easy great price

The website is excellent fast and easy to use.

Hannah

AXA Insurance - Northern Ireland

8 years ago

Hi Ashleigh,

Thank you for taking the time to leave your feedback.

It is great to hear you found the website service fast and easy to use.

We are delighted that you chose to insurer your car with AXA and that you were happy with the price.

We look forward to providing you with great customer service for years to come.

Kind Regards

Hannah

Trusted Customer

Feefo Verified

Portstewart

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Quick and easy process with a very pleasant young woman. And amount I pay went down slightly which is always welcome!

Hannah

AXA Insurance - Northern Ireland

8 years ago

Hi Sarah,

Thank you for taking the time to leave your feedback.

I am pleased to hear you found our staff member very pleasant and that they were able to assist you in getting your car insurance sorted and that you were happy with the price.

We look forward to providing great customer service for years to come.

Kind Regards

Hannah

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

As always prompt and efficient service on the phone.

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hi Russell,

Thank you for taking the time to leave your feedback. I

t is great to hear you found the customer service in the local branch efficient and professional.

We look forward to providing great customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello Neville,

Thank you for taking the time to leave your feedback.

We are delighted that you chose to insurer your car with AXA and we look forward to providing you with great customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

Londonderry

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

I have been with Axa now for 10years I have respect for them and never had any complaints about them always friendly and helpful so that's why I rated them highly and recommend them to any one

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hi Paul,

We appreciate the time you have taken to leave this review.

I am pleased to hear you always find our customer service advisors friendly, helpful and we are delighted to hear that you would recommend AXA to others.

We value your loyalty to AXA Direct and look forward to providing you with great customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

Friendly, helpful, stress free

The call I had was very informative and the staff member I was talking to was very friendly. Extremely happy, would recommend!

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hi,

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the service excellent and the member of staff helpful, friendly and everything was well explained.

We are delighted to hear you would recommend AXA to others and look forward to providing you with excellent customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

Satisfied customer

My contact wad very understanding and dealt with my problem efficiently

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hi,

Thank you for taking the time to leave feedback.

I am pleased to hear that the staff member was very helpful efficient and able to provide you with plenty of information.

We value your loyalty to AXA Direct and look forward to providing you with great customer service for years to come.

Kind Regards

Jennifer

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