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AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-direct-northern-ireland | Feefo

Displaying all 30,886 reviews

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Easy to deal with. Easy to speak to. Polite courteous and helpful

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hi Jacqueline,

Your review is much appreciated.

I am really happy to hear that our agent provided such courteous and helpful service. I will be sure to share your feedback with the agent and his team.

We are delighted that you chose to insurer your car with AXA and we look forward to providing you with great customer service for years to come.

Kind regards

Jennifer

Trusted Customer

Feefo Verified

Banbridge

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Yes would highly recommend Axa

Hannah

AXA Insurance - Northern Ireland

8 years ago

Hi Thomas,

Thank you for taking the time to leave your feedback.

We look forward to providing great customer service for years to come.

Kind Regards

Hannah

Trusted Customer

Feefo Verified

Carrickfergus

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

I renewed online and their service was very good. Everything came through as expected. The hard copy of my policy arrived within 2 days. My only concern is the cost of my insurance which in 2 years...

Hannah

AXA Insurance - Northern Ireland

8 years ago

Hi Maurice,

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the online service very good.

Car insurance prices have risen across the insurance industry over the last couple of years. Some of the reasons for this include ongoing rising claims costs and higher than average court awards for injury claims.

We really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.

Kind Regards

Hannah

Trusted Customer

Feefo Verified

Carnmoney

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Good work. Keep it up!!

Very helpful friendly, and informative advisors. Would highly recommend.

Hannah

AXA Insurance - Northern Ireland

8 years ago

Hi Charles,

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the service friendly and the member of staff helpful.

We look forward to providing great customer service for years to come.

Kind Regards

Hannah

Trusted Customer

Feefo Verified

Sion Mills

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Efficient, friendly and excellent service.

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello Robert,

Your review is much appreciated.

It is great to hear you found our customer service advisor to be friendly and efficient while providing you with excellent customer service. I am pleased you had all questions answered and we were able to get you a great deal for your insurance needs.

We look forward to providing great customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

Dundonald

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

I visited the Ballyhackamore branch several times throughout the summer to arrange insurance for 4 separate policies for two of my son's, my wife and I. I cannot praise Sinead enough - she was...

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hi Mark,

We appreciate your kind feedback.

We’re really happy to hear that our agent, Sara provided such efficient and helpful service in the branch. I will share your feedback with Sara and her team.

We have found that fewer and fewer AXA customers call into their nearest branch. Instead, there is an increasing preference for an easy to use website that’s smartphone friendly with the back-up of 24 hour local telephone assistance. Following a review, we have decided to close this branch. We apologise for any inconvenience to you.

We value your loyalty to AXA Direct and look forward to providing you with great customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

they were very helpful sorting out recovery of car after breakdown

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello,

We appreciate the time you have taken to leave this review.

It is great to hear you found our Motor Rescue service helpful and we were able to assist you in the recovery of your car.

We look forward to providing great customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Simply done.no hassle.

Easy to arrange cover.staff member very helpful and pleasant.

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello Josephine,

Your review is much appreciated.

I am pleased to hear you found the service hassle free and our advisor to be helpful and pleasant.

We look forward to providing great customer service for years to come.

We are delighted that you chose to insurer your Home with AXA and we look forward to providing you with great customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

very polite and helpful, first time with you so I will withhold further comments.

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hi John,

Thank you for taking the time to leave your feedback.

It is great to hear you found the customer service advisor polite and helpful.

We look forward to providing great customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Someone arrived within 45 mins of my call

Really quick. Very pleased

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