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AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-direct-northern-ireland | Feefo

Displaying all 30,886 reviews

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Terrible customer service

Customer service is absolutely terrible. Was told i was getting a phone call back 3 times and i am yet to hear. All your calls are recorded so you should be able to track these calls. Only i needed...

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hi Gareth,

Thanks for taken the time to leave your feedback.

I am sorry to hear that you had trouble when setting up your new insurance with us and call back requests. I have tried contacting you today on the land line number provided to see if possible to get your mobile number again to update our systems.

We are delighted that you chose to insurer your car with AXA and we look forward to providing you with great customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

I would highly recommend them. Very good service and the person who I dealt with was super.

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello,

Your review is much appreciated.

We’re really happy to hear that our agent provided such efficient and helpful service.

We are delighted to hear you would recommend AXA to others and we look forward to providing you with excellent customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

Quick and easy to use website and the cheapest quote for the best cover

Axa had a very quick and easy to use website and provided me with the best cover for the cheapest price and this included adding a named driver. My wife is with axa so I got an extra 10% my premium....

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello,

Thank you for taking the time to leave your feedback.

It is great to hear you found our online system easy and straightforward to use and we were able to get you a great deal for your insurance needs.

We are delighted that you chose to insurer your car with AXA and we look forward to providing you with great customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

Spoke with advisor (Brian) very helpful, provided all the information i needed. Also AXA provided the same insurance but at a lot cheaper price.

Samuel

AXA Insurance - Northern Ireland

8 years ago

Hello,

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the service excellent and the member of staff helpful and everything was well explained.

We look forward to providing great customer service for years to come.

Kind Regards

Sam

Trusted Customer

Feefo Verified

8 years ago

Excellent friendly efficient total service!

AXA were excellent from start to finish, while getting an online quote I received a call from AXA to see if needed assistance, normally I wouldn't accept or continue this kind of call, but the young...

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello,

Thank you for your kind review.

It is great to hear you found our service to be excellent and that my colleague was efficient, helpful and explained everything in detail. I have passed this onto Stephen to let him know.

We are delighted to hear you have and will continue to recommend AXA to others. We look forward to providing great customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

Great Service

They were able to quickly assist me with my queries and enabled me to get the problem sorted quickly

Trusted Customer

Feefo Verified

8 years ago

Excellent service

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hellol,

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the service excellent and the member of staff helpful and everything was well explained.

We look forward to providing great customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Girl in the shop was excellent help!

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello Anthony,

Thank you for taking the time to leave your feedback.

I am pleased to hear that the staff member was very helpful and able to provide you with plenty of information.

We look forward to providing great customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Yes I would recommend your insurance,as I just got the car just put on the road. I have not handed in the No-Claims Bonus into you yet. But I will when I get a chance, YOURS John Kelly

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hi John

Thank you for taking the time to leave your feedback.

I am pleased you had all questions answered and we were able to get you a great deal for your insurance needs.

We look forward to providing great customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Excellent service, staff member Eileen very helpful, def use again.

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hi Fintan,

Thank you for your kind review.

We are delighted you found our service to be excellent and that my colleague was efficient, helpful and explained everything in detail. I have passed this onto Eileen to let her know.

Kind Regards

Jennifer

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