What Trusted Customer said about AXA Insurance - Northern Ireland:
Service is always good but I would like it if you gave loyal customers a bit of discount without us having to ring.
Samuel
AXA Insurance - Northern Ireland
8 years ago
Hi Elizabeth
I appreciate your response and your feedback
Our renewals price sent out in the post our based on information from the previous year.
Often we can allow discount this is based on confirming and updating the current information we have in relation to your policy.
At AXA we do our best to ensure that all customer get the best price.
Thank your for you continued custom and loyalty.
Kind regards,
Sam
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about AXA Insurance - Northern Ireland:
Always willing to beat prices.. Helpful on phone and no long waits for phone to be answered..
Jennifer
AXA Insurance - Northern Ireland
8 years ago
Hello Marie,
Thank you for taking the time to leave feedback.
It is great to hear you found the customer service advisor to be helpful and I am pleased you had all questions answered and we were able to get you a great deal for your insurance needs.
We value your loyalty to AXA Direct and look forward to providing you with great customer service for years to come.
Kind Regards
Jennifer
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about AXA Insurance - Northern Ireland:
very helpful!
excellent friendly service, very helpful staff, got me the best price for my car insurance.
Jennifer
AXA Insurance - Northern Ireland
8 years ago
Hello Angela,
We value the time taken to leave this feedback.
It is great to hear you found the customer service advisor to be very helpful. I am pleased you had all questions answered and we were able to get you a great deal for your insurance needs.
We are delighted that you chose to renew your car with AXA and we look forward to providing you with great customer service for years to come.
Kind Regards
Jennifer
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about AXA Insurance - Northern Ireland:
Friendly helpful and efficient
Jennifer
AXA Insurance - Northern Ireland
8 years ago
Hello Conleth,
We appreciate the time you have taken to leave this review.
It is great to hear you found our customer advisor to be helpful, friendly and efficient.
We value your loyalty to AXA Direct and look forward to providing you with great customer service for years to come.
Kind Regards
Jennifer
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Trusted Customer
Feefo Verified
8 years ago
Great price and service
Most competitive renewal price and further reduction when I paid in store. Friendly and professional staff.
Jennifer
AXA Insurance - Northern Ireland
8 years ago
Hello,
Thank you for taking the time to leave your feedback.
We are delighted you found our service to be excellent and that my colleague was friendly and professional and able to get you a great deal for your insurance renewal.
We look forward to providing great customer service for years to come.
Kind Regards
Jennifer
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about AXA Insurance - Northern Ireland:
Efficient, friendly, local, real humans as opposed to some automated service
Jennifer
AXA Insurance - Northern Ireland
8 years ago
Hello Pauline,
We appreciate the time you have taken to leave this review.
It is great to hear you found the customer advisor to be efficient and friendly. I am pleased you had all questions answered and we were able to get you a great deal for your insurance needs.
Thank you for choosing to insure you car with AXA.
Kind Regards
Jennifer
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about AXA Insurance - Northern Ireland:
They had very helpful advice
Jennifer
AXA Insurance - Northern Ireland
8 years ago
Hello Jim,
Your review is much appreciated.
I am pleased to hear that our staff member was helpful and able to assist you in getting your car insurance sorted.
We are delighted that you chose to renew your car with AXA and we look forward to providing you with great customer service for years to come.
Kind Regards
Jennifer
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Trusted Customer
Feefo Verified
8 years ago
Satisfactory. The staff were pleasant and helpful.
Samuel
AXA Insurance - Northern Ireland
8 years ago
Hello,
Thank you for your feedback,
I am pleased to hear that our staff members were really helpful, pleasant and able to assist you in getting your car insurance sorted.
We look forward to providing great customer service for years to come.
Kind Regards
Sam
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Trusted Customer
Feefo Verified
Newtownards
8 years ago
What Trusted Customer said about AXA Insurance - Northern Ireland:
Customer focused and extremely pleasant
Very smooth process, always kept informed as to what was happening and given personal contact reference for any queries. Knew I was being looked after well and there were no snags along the line. Out...
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Trusted Customer
Feefo Verified
8 years ago
I attended axa office in person. I had absolutly no idea they would be releasing any details about me to freefo or anybody else.
Aideen
AXA Insurance - Northern Ireland
8 years ago
Hello,
Thank you for your feedback.
Feefo is a service survey for AXA which is completely optional for the customer. There is an option on the Feefo email survey for the customer to leave feedback and remain anonymous or to unsubscibe/opt out of any future contact from Feefo.
I would like to reassure you that we have not shared your details with any other company.
We really appreciate your business and I would like to thank you for your continued loyalty to AXA.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.