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AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-direct-northern-ireland | Feefo

Displaying all 30,886 reviews

Trusted Customer

Feefo Verified

8 years ago

brilliant

I had very good experience at Axa office in Omagh, Claire done everythink to sort my insurance out and help me in every way. thank you

Hannah

AXA Insurance - Northern Ireland

8 years ago

Hi,

Thank you for taking the time to leave your feedback.

It is great to hear you found the customer service in the local Omagh branch very good. I am pleased to hear that the staff member was very helpful and able to help you in every way.

We are delighted that you chose to insurer your car with AXA and we look forward to providing you with great customer service for years to come.

Kind Regards

Hannah

Axa - Feefo Team

Trusted Customer

Feefo Verified

8 years ago

Tried to screw me out of £200! Bad service

My quote increased on LY. I applied for a new quote and got a considerable reduction. I visited Newry branch with new quoted price and was told by a very rude and unhelpful agent that I was not...

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hi,

Thanks for taking the time to leave feedback.

I am sorry to hear that you are upset at the renewal process. Unfortunately our renewals price sent out in the post our based on information from the previous year. Often we can allow discount this is based on confirming and updating the current information we have in relation to your policy. It is not normal practice for our online prices to differ, but in your instance I am pleased to hear that the customer advisor was able to offer you the very best deal for your insurance for the cover we provide.

We value your loyalty to AXA Direct and look forward to providing you with great customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

Excellent service, very helpful, hassle free and always a great price. Highly recommended

Hannah

AXA Insurance - Northern Ireland

8 years ago

Hi,

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the service excellent and that you were happy with the price.

We look forward to providing great customer service for years to come.

Kind Regards

Hannah

Axa - Feefo Team

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Great attention

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello Mussa,

Thank you for taking the time to leave your feedback.

I am pleased to hear that we were able to get you a great deal for your insurance needs., and we look forward to providing you with excellent customer service for years to come.

Kind Regards

Jennifer

AXA - Feefo Team

Trusted Customer

Feefo Verified

8 years ago

Excellent service pleasant to talk to and all explained well

Hannah

AXA Insurance - Northern Ireland

8 years ago

Hi,

We appreciate the time you have taken to leave your feedback.

I am pleased to hear that you found the service excellent and that we were able to provide you with plenty of information.

We look forward to providing great customer service for years to come.

Kind Regards

Hannah

Axa - Feefo Team

Trusted Customer

Feefo Verified

Portadown N ireland

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Fast and good price

Quick and easy to understand the product

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello Robert,

We appreciate your kind feedback.

It is great to hear you found the customer service efficient and professional. We look forward to providing great customer service for years to come.

Kind Regards

Jennifer

AXA - Feffo Team

Trusted Customer

Feefo Verified

8 years ago

Excellenr

Made things very easy to understand. Pleasant.

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello,

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the service excellent and the member of staff helpful and everything was well explained. We look forward to providing great customer service for years to come

.Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Saving to be made, make the call

Delivered what it said in an professional manner explaining different options re excess, add one. The agent called back when he said and spot on time

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello Harry,

Thank you for your kind review.

We are delighted you found our service to be excellent and that my colleague was efficient, helpful and explained everything in detail. I have passed this on to let him know.

We are delighted that you chose to insurer your Home with AXA and we look forward to providing you with great customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Your staff member was very friendly and helpful

Very helpful and friendly but the best thing was price of product very good

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello Kenneth,

We appreciate your kind feedback.

It is great to hear you found our customer advisor friendly and helpful. I am pleased you had all questions answered and we were able to get you a great deal for your insurance needs.

We are delighted that you chose to insurer your car with AXA and we look forward to providing you with great customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Ryan I spoke to on the phone when looking for a quote to add a named driver on to my policy was very helpful and polite. In the office the lady I dealt with when I was paying my house insurance and...

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello Grainne,

Thank you for your kind review.

It is great to hear you found the customer service in the local branch and over the phone to be very efficient and both advisors to be polite and helpful. I am pleased you had all questions answered and we were able to get you a great deal for your insurance needs.

We value your loyalty to AXA Direct and look forward to providing you with great customer service for years to come.

Kind Regards

Jennifer

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