Ades Foods Reviews

Thank you for the positive review

We are glad we were able to help you have a seamless experience and we assure you better experience than this next time

We are glad you loved it.

We will expect you as we assure you of quality product and service every single time. Thank you for the warm feedback.

Thank you for your feedback. We’re truly sorry to hear that your recent experience with us did not meet your expectations. Please accept our sincere apologies for any issues you encountered with your order. We value your satisfaction and would like the opportunity to make things right. Kindly respond to the email we’ve sent so we can better understand what went wrong and work towards a resolution. Thank you again for your feedback, we hope to restore your confidence in our service. Warm regards, Ades Online Team

Dear Customer, We're sincerely sorry for the inconvenience you experienced with your recent order. You selected a standard delivery, which typically takes 2–3 working days. Your order was scheduled to be delivered on the third working day; however, as previously discussed with you, the parcel was unfortunately delayed in transit and could not be delivered due to the perishable nature of the items. We understand how frustrating this must have been, and we truly apologize for the stress caused. A refund has already been processed, and as advised, it typically takes 3–5 working days to reflect in your account. Thank you for your patience and for bringing this to our attention. Kind regards, Ades Online Team

Dear Customer, We’re truly sorry to hear that your online shopping experience with us has not met your expectations. At Ades, we pride ourselves on delivering the highest quality products and service to our customers because we believe our customers are Kings and deserve only the best. We understand how disappointing it is to receive produce that does not reflect the standard we uphold, and we apologise sincerely for the inconvenience you’ve experienced. As mentioned in our earlier communication, we can confirm that the rice and other items left our network in excellent condition, and the damage occurred during transit. That said, we take full responsibility and are currently in discussion with our delivery partners to ensure better handling of parcels moving forward. Please rest assured that, as resolved, you will be receiving your shopping voucher for the damaged items. We appreciate your continued support and hope to restore your confidence in our online service. Warm regards, Ades Online Team

We are glad you got what you ordered. Thank you.

Thank you for the positive review

Dear Customer, Thank you so much for your feedback, and we truly appreciate your kind words about our packaging. We sincerely apologize for the disappointing experience you had with the Ekwang. We understand how delicate the product is and how frustrating it must have been to receive it in such a condition, especially after waiting for a later delivery on a hot day. Please know that at Ades, we always strive to have all orders delivered promptly to ensure product quality is not compromised. That said, to help avoid similar issues in the future, we recommend opting for early morning delivery at checkout for time-sensitive or perishable items, which may come with an added fee but helps prioritize your order. We value your continued support and are here to assist with any further concerns. Warm regards, Ades Online Team