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Ades Foods Reviews | Customer Service Reviews for https://www.feefo.com/reviews/ades-foods | Feefo

Displaying all 394 reviews

Naomi a

6 months ago

Date of purchase: 14/01/2025

What Naomi a said about Ades Foods:

Avoid this company for your own good

Please please avoid this company, there are other company’s like wosi wosi you can use. I decided to give them a s cons chance. I placed my order only for them to call me two days later to let me...

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Customer Service Team

Ades Foods

6 months ago

Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced and truly appreciate your review, as it helps us improve our services. As previously mentioned in our communications, please note that the money was never taken from your account for the order in question. If you review your bank statement, you will see that no transaction took place since the order was canceled. We understand that the sensitivity of fresh items can sometimes lead to unforeseen circumstances that make them unavailable, and we strive to update our customers promptly when such issues occur. We apologize for any miscommunication and the frustration it caused. Please know that we are currently conducting a comprehensive review of our processes to ensure that you and all our customers have a more laudable experience in the future. Your satisfaction is very important to us, and we are committed to addressing these concerns thoroughly. Thank you for your patience, and we hope you will consider giving us another chance. Kind regards, Ades Online Team

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Trusted Customer

6 months ago

Date of purchase: 26/01/2025

Jesuloba

Ades Foods

6 months ago

Thank you for the positive review

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Olusina

Newport

6 months ago

Date of purchase: 25/01/2025

What Olusina said about Ades Foods:

I have left detailed review on one of the orders

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Trusted Customer

6 months ago

Date of purchase: 23/01/2025

Jesuloba

Ades Foods

6 months ago

Thank you for the positive review

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Bikelome Joan Akemu

Falkirk, Scotland

6 months ago

Date of purchase: 22/01/2025

What Bikelome Joan Akemu said about Ades Foods:

Wrong order. I got green plantain instead of fresh ripe plantain

Customer Service Team

Ades Foods

6 months ago

We’re sorry to hear about your experience and appreciate your feedback. According to our records, a slightly ripe plantain was sent to ensure it remained in good condition during transit, preventing spoilage upon arrival. To assist you further, we kindly request that you send a picture of the items received to websupport@adesfoods.com so we can review the issue and resolve it accordingly. Thank you for bringing this to our attention—we’re here to help.

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Trusted Customer

6 months ago

Date of purchase: 19/01/2025

Ades Soups .

More meat in your soups would be desirable .

Jesuloba

Ades Foods

6 months ago

Thank you for the positive review and we promise to always serve you better.

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Trusted Customer

6 months ago

Date of purchase: 18/01/2025

You could do better with packaging especially with fragile items

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Olu Ogun

7 months ago

Date of purchase: 08/01/2025

What Olu Ogun said about Ades Foods:

The service was top notch and they have improved from the last purchase I made.

Jesuloba

Ades Foods

7 months ago

We always make sure we always do better than the last time. Thank you.

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Trusted Customer

7 months ago

Date of purchase: 12/01/2025

Quite Disappointing

I gave 2 stars because there was no transparency from the start, most of the items I wanted to order were not available even though on the website they were showing as available in stock. Their...

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Customer Service Team

Ades Foods

6 months ago

Dear Customer, Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your first order with us. We understand how disappointing it can be when items listed as available on our website are later found to be out of stock. Please know that we are working to improve our stock management system to ensure the website reflects real-time availability. Regarding your order for the Tilda Fragrant Jasmine Rice, we acknowledge your concern and appreciate your suggestion about offering equivalent alternatives. Your feedback is valuable, and we are using it to enhance our customer experience. Thank you for giving us the opportunity to serve you, and we hope to provide a much better experience in the future. Kind regards, Ades Foods Team

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Temitope Ajibola

Braintree

7 months ago

Date of purchase: 12/01/2025

Jesuloba

Ades Foods

7 months ago

Thank you for the positive review

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About Ades Foods

Ades is the African Caribbean retail and wholesale Cash and Carry of choice in the United Kingdom. We continue to increase our product range of quality foods and drinks sold at very competitive prices to embrace a wider market.

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0208 853 1000

1-3 Eastmoor Street Charlton, London,, London, City of London, SE7 8LX, United Kingdom