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Ades Foods Reviews | Customer Service Reviews for https://www.feefo.com/reviews/ades-foods | Feefo

Displaying all 392 reviews

Trusted Customer

5 months ago

Date of purchase: 22/02/2025

Good purchase but customer service team could be more responsive

Good but was not contacted about the condition of the plantains before my order was delivered.

Jesuloba

Ades Foods

5 months ago

Thank you for your honest feedback and we apologize for the late response, we assure you that your feedback is helpful and we will do better.

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Abigail Kyeremeh

5 months ago

Date of purchase: 11/02/2025

Jesuloba

Ades Foods

5 months ago

Thank you for the positive review

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promise eweh

Aberystwyth

5 months ago

Date of purchase: 18/02/2025

What promise eweh said about Ades Foods:

Great service and prompt

Jesuloba

Ades Foods

5 months ago

We are excited that you loved our service. Thank you.

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Jamila Abubakari

5 months ago

Date of purchase: 09/02/2025

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Violet Bank

5 months ago

Date of purchase: 17/02/2025

Jesuloba

Ades Foods

5 months ago

Thank you for the positive review

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Irene Obasogie

5 months ago

Date of purchase: 09/02/2025

Jesuloba

Ades Foods

5 months ago

Thank you for the positive review

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Trusted Customer

5 months ago

Date of purchase: 15/02/2025

Damaged goods.

I am very disappointed. The customer service and response to report of damaged goods on delivery is very poor.

Customer Service Team

Ades Foods

5 months ago

We sincerely apologize for the inconvenience you’ve experienced with your recent order. We’ve taken the time to thoroughly look into your complaint, and we’re sorry for the issues with the Moi Moi and Maltina cans. Please note that Moi Moi is not typically frozen, as they are usually freshly prepared. However, it seems that the condition of the product was affected during transit, likely due to how the boxes were handled. We understand how frustrating this must have been, and we truly appreciate your patience. As a gesture of goodwill, we’d like to offer you a £7 shopping voucher to compensate for the inconvenience. We hope this will help make things right for you, and we’re committed to ensuring a better experience for your next order. Thank you for bringing this to our attention. We look forward to serving you again soon. Best regards, Ades Online Team AB

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Beauty Iheoma Odigwe

5 months ago

Date of purchase: 06/02/2025

What Beauty Iheoma Odigwe said about Ades Foods:

My recent experience was exquisite Everything was intact Oha in good condition Rice the actuall basmati

Jesuloba

Ades Foods

5 months ago

The best is what you get when you shop with Ades Foods. We hope to see you again.

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Trusted Customer

6 months ago

Date of purchase: 12/02/2025

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Morning Star

Oxford

6 months ago

Date of purchase: 11/02/2025

What Morning Star said about Ades Foods:

Customer service needs to improve, especially in Thamesmead.

Thamesmead, London: you need to improve on customer service please! The staff dealing with customer service are really poorly trained to deal with customers. They sound always be in a hurry before...

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Customer Service Team

Ades Foods

5 months ago

We’re truly sorry to hear about the frustrations you’ve experienced with our customer service. Please accept our sincere apologies for any inconvenience caused. We value your feedback, and we’re currently addressing your concerns to ensure our team is better equipped to handle customer interactions with patience and understanding. Thank you for bringing this to our attention, and we appreciate your patience as we work on improving our service. We hope to have the opportunity to provide you with a better experience in the future. Best regards, AB Ades Foods Team

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About Ades Foods

Ades is the African Caribbean retail and wholesale Cash and Carry of choice in the United Kingdom. We continue to increase our product range of quality foods and drinks sold at very competitive prices to embrace a wider market.

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0208 853 1000

1-3 Eastmoor Street Charlton, London,, London, City of London, SE7 8LX, United Kingdom