Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Sephora Anmeldelser

https://www.sephora.co.uk/

FREMRAGENDE

Service

4.2

/5

5

4

3

2

1

1,335

127

44

41

271

1,818

bedømmelseri det seneste år

Viser alle 180,385 anmeldelser

Pålidelig kunde

Bekræftet af Feefo

8 months ago

0

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Items arrived promptly. Very pleased with the service provided. Thank you.

0

MK

Madeline Kent

Bekræftet af Feefo

8 months ago

0

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Would recommend :)

Item was received quickly and nicely packed

0

CM

Claire Milford

Bekræftet af Feefo

GBR

8 months ago

Hvad Claire Milford sagde om Sephora:

Highly recommended

Great selection of high quality items that you often can’t get easily elsewhere. Website is easy to use and goods arrived really quickly with lovely packaging. Highly recommended.

0

Pålidelig kunde

Bekræftet af Feefo

8 months ago

0

Pålidelig kunde

Bekræftet af Feefo

8 months ago

0

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Lacking in Customer Experience Online

The return process isn't straightforward. Returns aren't accepted in store and online returns via Evri take ages to arrive back at Sephora. Despite returning my item over three weeks ago and...

Læs flere

Rima

Sephora

8 months ago

Hi , Thank you for your review and for your patience while this was being addressed. We apologise for the inconvenience you experienced and can confirm that the matter has now been resolved. Your feedback is appreciated and helps us improve our service. We hope to have the opportunity to serve you better in the future. Kind regards Customer Care

0

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Excellent service

Arrived on time. Good value for money. Good price

0

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Not impressed

Delivery was over a week late. Items missing that later realised they refunded as out of stock by the time my order was fulfilled. No replies when I was asking where my order was . There are better...

Læs flere

Rima

Sephora

8 months ago

Hi , Thank you for sharing your experience. We’re sorry to hear about the delay with your delivery and the frustration caused by the items that became unavailable. When stock runs out at the time of fulfilment, refunds are issued automatically, but we understand this can still be disappointing.We also apologise for the lack of communication while you were awaiting an update — this is something we are actively working to improve. Your feedback is appreciated and helps us identify where we need to do better. Kind regards Customer Care

0

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Vores uafhængige priser anerkender de bedste mærker inden for kundeservice. Vinderne findes ud fra de bedømmelser, de får fra deres kunder.

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