Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Anmeldelser af Sephora

Viser alle 180,622 anmeldelser

Carolina

Bekræftet af Feefo

1 hour ago

Hvad Carolina sagde om Sephora:

The answer was generic they didn’t look at my case.

James Guy

Bekræftet af Feefo

GBR

1 hour ago

Hvad James Guy sagde om Sephora:

2026 Advent calendar

Great service Arrived just as advised and could not be better

Pålidelig kunde

Bekræftet af Feefo

4 days ago

Rubbish customer service

Parcel got lost in the post 2 weeks ago and I’m still waiting for a refund. No reply to the 3 messages I have sent to their customer service

Rebecca

Sephora

4 days ago

Hello Thank you for your feedback, and please accept our sincere apologies for the delay and the lack of communication you experienced regarding your lost parcel. Unfortunately, we cannot locate a response to our last email, but we have actioned your requested solution today. Thank you for your patience and for bringing this to our attention. Kind regards Sephora UK Customer Care

Pålidelig kunde

3 hours ago

Thank you for resolving. Crazy system you have where you require public negative feedback in order to resolve something so simple. I see many other examples of the same in Sephora feedback.

Pålidelig kunde

Bekræftet af Feefo

1 day ago

Very disappointing service

Received someone else’s package. Nothing I ordered arrived. When I flagged it up with Sephora they stated that it was indeed their fault but now the mystery bag £148 of free items that came with the...

Læs flere

Pålidelig kunde

Bekræftet af Feefo

1 day ago

Pålidelig kunde

Bekræftet af Feefo

1 day ago

Pålidelig kunde

Bekræftet af Feefo

1 day ago

I still haven’t end my case. I am still waiting for a solution and it’s been a month. They are not helpful, you have to chase them and still won’t have any results.

Beata

Bekræftet af Feefo

IRL

2 days ago

Hvad Beata sagde om Sephora:

Great store

The best make up store there is, almost endless choice, great brands, really fun to shop. Always have very good experience with Sephora.

Pålidelig kunde

Bekræftet af Feefo

2 days ago

efficient delivery - fast & easy

Pålidelig kunde

Bekræftet af Feefo

2 days ago

order reference 1017627057 customer reference 31563720015976

I am unable to give any better rating, as I still have not received my parcel, DHL have confirmed they have it, but as yet it still has not been delivered, after multiple emails with delivery...

Læs flere

Rebecca

Sephora

2 days ago

Hello, Thank you for bringing this to our attention, and we are sincerely sorry for the frustration and difficulty you experienced trying to track down your DHL parcel and get in touch with our team. We completely understand your concerns, especially given the value of your order. We have been in touch with you today to resolve this matter for you. Kind regards Sephora UK Customer Care