Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

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Viser alle 180,385 anmeldelser

K Crosby

Bekræftet af Feefo

GBR

8 months ago

Hvad K Crosby sagde om Sephora:

Christmas

From the ordering to the delivery I was informed and it arrived on time.

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Happy Customer

Excellent prices. Beautiful packaging and fast delivery.

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Parcel never delivered

Shannon

Sephora

8 months ago

Hi, Thank you taking the time to share your recent feedback and we’re very sorry for the inconvenience caused. I can see that we reached out to you on Wednesday regarding this matter. Please could you check your junk or spam folder for our email? If you reply directly to that email chain, we’ll be happy to support you further. Thank you for your continued patience and we hope to resolve this issue as quickly as possible. Warm Regards, Customer Care

Pålidelig kunde

Bekræftet af Feefo

8 months ago

I sent back an item. It has more than a week, no feedback on what if it was received or when I will receive my money back.

Shannon

Sephora

8 months ago

Hi, We’re very sorry for the delay and any frustration this has caused. We completely understand how worrying it can be not to have feedback on your return. We have now reached out to you directly to assist with your return and provide guidance on our timeframe for processing refunds. Thank you for your patience and we hope to resolve this for you as quickly as possible. Warm Regards, Customer Care

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Philip Davenport

Bekræftet af Feefo

GBR

8 months ago

Hvad Philip Davenport sagde om Sephora:

I ordered online and even though it was a really busy time of the year my order arrived exactly when they said it would. Brilliant

Sally Powell

Bekræftet af Feefo

GBR

8 months ago

Hvad Sally Powell sagde om Sephora:

Order not received

I didn’t receive my order (from the beginning of December) that I paid over 40 pounds for. Lost at the Everi depot. Everi said to contact Sephora and Sephora said to contact Everi. No parcel, and as...

Læs flere

Shannon

Sephora

8 months ago

Hi, Thank you for sharing your feedback. We’re very sorry to hear about this and sincerely apologise for the frustration caused. We hadn’t received any previous contact from you regarding this issue, so we were unfortunately not aware of the situation at the time. We can confirm that we have now sent you an email and resolved this for you. We understand how disappointing it is to have an order lost in transit, especially after waiting so long, and we’re very sorry for the inconvenience this caused. Thank you for bringing this to our attention and we appreciate your patience while we worked to resolve the matter. Warm Regards, Customer Care

Pålidelig kunde

Bekræftet af Feefo

8 months ago

For such a large company there should be a contact phone number in uk for t

Not very good I ordered &paid for two vouchers on the 4th December after loosing the first lot and great difficulty getting a response I had my vouchers on 24 th December I wouldn’t take that risk...

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Shannon

Sephora

8 months ago

Hi, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and sincerely apologise for the frustration this caused. We can see that this was resolved for you and that your vouchers were received, however we completely understand how stressful it must have been to receive them on Christmas Eve after such a delay. During particularly busy periods, orders can unfortunately become misplaced or delayed, and we’re very sorry that you were affected by this. This is certainly not the experience we want for our customers and we’re sorry for the inconvenience and worry this caused. Thank you for your patience and we truly hope we can serve you better in the future. Warm Regards, Customer Care

Tina Jenkins

Bekræftet af Feefo

GBR

8 months ago

Hvad Tina Jenkins sagde om Sephora:

Great shopping experience

I always like shopping in Sephora. Fantastic selection of products from great ranges. There are prices to suit all budgets. The staff are friendly and helpful but not in your face.

Pålidelig kunde

Bekræftet af Feefo

8 months ago