Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Sephora Anmeldelser | Kundeservice Anmeldelser af {{merchantUrl}} | Feefo

Viser alle 180,385 anmeldelser

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Missing parcel

My parcel did not arrive in time for Christmas despite me ordering well within the recommended time. Asked for a refund but was sent an unwanted replacement.

Barbara

Sephora

8 months ago

Hi there, Thank you so much for taking the time to share your review. We genuinely appreciate your feedback and are truly sorry to hear that your delivery experience was anything less than perfect. Should you need to return or exchange any product, we are pleased to confirm that a complimentary extended returns period is available. Best wishes, Sephora UK Customer Care

Pålidelig kunde

8 months ago

Thank you for the generic response. Doesn't alter the fact that the parcel didn't arrive and I was given a replacement instead of a refund.

Davinia Winch

Bekræftet af Feefo

8 months ago

Hvad Davinia Winch sagde om Sephora:

Dont bother as items never arrive

Hi I opted to collect from Asda. Items never arrived. Its now January and was ordered in November and company not responding to any webchat so I am over £40 out of proctect

Shannon

Sephora

8 months ago

Hi, Thank you for sharing your feedback and please accept our sincere apologies for the inconvenience and frustration this situation has caused. We completely understand how disappointing it must have been to select collection from Asda, only for the items not to arrive, especially as the order was placed in November and went unresolved for so long. We’re very sorry for the lack of response you experienced through webchat and the impact this has had. We’re happy to confirm that we have now contacted you with a resolution regarding your order. We hope this resolves the matter to your satisfaction, and we truly appreciate you bringing this to our attention, as feedback like yours helps us improve our service for the future. Thank you again for your patience and understanding. Warm Regards, Customer Care

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Annoyed

I have ordered off of sephora 5 or more times, everything has always came in a week but this time i purchased something on the 8th or the 9th of december and it still hasnt came in dont know if my...

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Shannon

Sephora

8 months ago

Hi, Thank you for taking the time to share your feedback and please accept our sincere apologies for the inconvenience and disappointment this has caused. We understand how frustrating it must have been to place an order and not receive it, especially when you’ve had positive experiences with us in the past and expect a timely delivery. We’re very sorry for any uncertainty this caused, particularly as it affected your ability to track your order. We’re happy to confirm that this has now been resolved for you. Your feedback is very important to us, as it helps us identify areas where we can improve and ensure a smoother experience for our customers in the future. We truly appreciate your patience and we hope to provide you with a better experience next time you shop with us. Warm Regards, Customer Care

Anthony Dowd

Bekræftet af Feefo

GBR

8 months ago

Hvad Anthony Dowd sagde om Sephora:

I would definitely use Sephora again

Ordering was easy. The items were delivered on time. The prices were good and the items ordered excellent.

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Annual purchase

Repeat order for daughter-in-law. She requests the same every year so must be good!

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Terrible delivery issues with Evri. Do not use full stop!

Barbara

Sephora

8 months ago

Hello, Thank you for your feedback! We've been in touch with an update on your order to make sure everything is resolved to your satisfaction. We're so sorry for the inconvenience. Best wishes, Sephora UK Customer Care

Julie Ryder

Bekræftet af Feefo

GBR

8 months ago

Hvad Julie Ryder sagde om Sephora:

Makes you feel appreciated

Reasonable prices and surprising new product finds. With honest reviews. Little extras that make you feel appreciated by the company.

Pålidelig kunde

Bekræftet af Feefo

8 months ago

A little later than expected

Was a pleasant looking gift card but thought it took too long to come. May have been because it is delivered by courier. I would order in plenty of time if ordered again as wasn’t delivered in time...

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Pålidelig kunde

Bekræftet af Feefo

8 months ago

Good

I knew what I wanted so ordered it online. I was able to search for the individual product easily

Rob Woolf

Bekræftet af Feefo

8 months ago

Hvad Rob Woolf sagde om Sephora:

A little slow.

A little slow. Poor availability.

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