Two separate recent orders, both delivered after date advertised. One item cancelled (which was a Christmas gift and the only reason I ordered from here in the first place) close to Christmas...
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Rima
Sephora
8 months ago
Hi ,
Thank you for your feedback. We’re truly sorry to hear about the delays with your recent orders and especially about the cancellation of an item so close to Christmas. We completely understand how frustrating this must have been, particularly when it was meant to be a gift, and we apologise for the inconvenience caused. This is not the experience we want for our customers, and your comments have been shared with our team so we can improve our service. We appreciate you taking the time to let us know and hope we’ll have the opportunity to serve you better in the future.
Warm Regards,
Customer Care
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Darilyn Walker
Bekræftet af Feefo
GBR
8 months ago
Hvad Darilyn Walker sagde om Sephora:
Great quick derliverly
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SM
Shakila Murray
Bekræftet af Feefo
8 months ago
Hvad Shakila Murray sagde om Sephora:
My parcel was stolen from the Evri locker that I had my parcel sent to. Trying to get hold of Sephora took ages. They did eventually refund me.
Rima
Sephora
8 months ago
Hi,
Thank you for sharing your experience with us. We’re really sorry for the inconvenience you faced, but we’re glad to confirm that the issue has now been resolved. We appreciate your patience and understanding, and we truly hope to serve you better in the future.
Warm Regards,
Customer Care
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Pålidelig kunde
Bekræftet af Feefo
8 months ago
0
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Pålidelig kunde
Bekræftet af Feefo
8 months ago
Great
Good service and delivery
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DB
David Brown
Bekræftet af Feefo
8 months ago
0
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Pålidelig kunde
Bekræftet af Feefo
8 months ago
Bad customer service
Still waiting on an order I purchased the first week in December
Rima
Sephora
8 months ago
Hi ,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the delay with your order. We understand how frustrating this must be. Our team has reached out to you via email to follow up and assist with your order, and we’re actively working to resolve this as quickly as possible. We appreciate your patience and hope to serve you better in the future.
Warm Regards,
Customer Care
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Pålidelig kunde
Bekræftet af Feefo
8 months ago
Reasonably priced
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CT
Claire Tucker
Bekræftet af Feefo
8 months ago
Hvad Claire Tucker sagde om Sephora:
Excellent Customer Service
Bit of a strange review as I didn’t ever receive my parcel due to Evri’s incompetence. I cannot fault Sephora they sent a replacement and when that too mysteriously went missing they refunded full...
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Tasha Taylor
Bekræftet af Feefo
GBR
8 months ago
Hvad Tasha Taylor sagde om Sephora:
Awful
Not received my product. Complained and had no reply
Rima
Sephora
8 months ago
Hi ,
Thank you for taking the time to share your experience. We’re really sorry to hear about the delay and any frustration this may have caused. We’ve sent you an email today so we can look into this for you and help resolve the issue as quickly as possible. Please do check your inbox (and spam folder), and we’ll be happy to assist further as soon as we hear back from you. We truly appreciate your patience and hope to serve you better in the future.
Warm Regards,
Customer Care
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.