Sephora Anmeldelser

Hello, Thank you for your review. We are truly sorry to hear about the disappointment with your Christmas order, especially the partial cancellation after dispatch and the subsequent stock discrepancy on our website. We understand this was frustrating, particularly before Christmas, and we apologize for any misleading information and inconvenience. We are actively investigating the stock and notification issue to prevent this from happening again. Your feedback is invaluable, and we are committed to improving our processes. Kind regards Customer Care

Hello, Thank you for your review. We are truly sorry to hear about your experience, especially that you never received your order and have not received a response or refund. We understand your frustration and disappointment, and we sincerely apologize for this unacceptable situation. We want to inform you that a member of our team has been in touch with you directly via email today to address your concerns and work towards a resolution. We are committed to resolving this issue promptly and ensuring you receive the appropriate outcome. We value your feedback, and we are actively reviewing our processes to prevent such occurrences in the future. We hope to regain your trust. Kind regards Customer Care

Hello. Thank you so much for your review. Our team has reached out to provide assistance and to see if there's anything more we can do for you. We apologise for the delay and thank you for your patience! Best wishes, Sephora UK Customer Care

Hello, Thank you for providing your feedback regarding your recent experience. We are truly sorry to learn that you found our service poor, were disappointed with the goods that arrived late, and had a negative experience with our courier, resulting in a missed Christmas present. This is certainly not the level of service or product quality we aim to deliver. We understand that a member of our team has already been in touch with you to address these concerns. We are pleased to confirm that a replacement order has been arranged for you, along with a goodwill gesture, as a token of our apology for the inconvenience and disappointment you've experienced. We are continuously working to improve our customer service processes, including our communication channels and courier partnerships, to prevent similar issues in the future. Your feedback is invaluable in helping us achieve this. Kind regards Customer Care

Thank you for your feedback. We're sorry to see that your experience didn’t meet expectations. If you're open to sharing more details, we’d love the opportunity to make things right. Please feel free to contact us at care@sephora.co.uk so we can better assist you.