Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Sephora Anmeldelser | Kundeservice Anmeldelser af {{merchantUrl}} | Feefo

Viser alle 180,381 anmeldelser

Pålidelig kunde

Bekræftet af Feefo

7 months ago

Consistent good service

I regularly order on Sephora. They have a huge range of products and often have discounts. Delivery is fast and every thing comes packaged well. Only criticism is, I often qualify for free...

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Pålidelig kunde

Bekræftet af Feefo

7 months ago

Slow Customer Service

My parcel was late for delivery and when I contacted the delivery service they said this had been lost to contact the supplier. This took around a week for customer service to reply with an unhelpful...

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Barbara

Sephora

7 months ago

Hello, Thank you so much for taking the time to share your review. We genuinely appreciate your feedback and your patience, and we are truly sorry to hear about your delivery experience and the delay. Best, The Sephora Team

Pålidelig kunde

Bekræftet af Feefo

7 months ago

Love to shop

Fast, the parcel was packaged well, arrived when advised. I’ve always used Sephora when I’m in the USA and I’m so happy it’s here in the uk now. I love the rewards you’re offered, the only negative...

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Pålidelig kunde

Bekræftet af Feefo

7 months ago

Speedy dispatch and delivery

The site had just what I needed for a last minute gift for Christmas. It was shipped very quickly and arrived within days and just in time. I used my Blue Light discount too, so even better value.

Suzanne Macaulay

Bekræftet af Feefo

GBR

7 months ago

Hvad Suzanne Macaulay sagde om Sephora:

Fantastic website has everything I needed good prices fast delivery and great ways to pay will definitely buy from again would highly recommend thanks

Tatiana Rodriguez

Bekræftet af Feefo

VGB

7 months ago

Hvad Tatiana Rodriguez sagde om Sephora:

Good and relaible shop

I obtain a student discount and got a fast delivery. The products I already know and like. I recommend the shop.

Pålidelig kunde

Bekræftet af Feefo

7 months ago

Reliability

Good communication about product delivery . And product received as advertised . Thank you

Sally Meenan

Bekræftet af Feefo

GBR

7 months ago

Hvad Sally Meenan sagde om Sephora:

Dissatisfied Customer

I have not given even 1 star because customer service is non-exidtent. I ordered 2 Christmas gift cards as Christmas presents for my granddaughters daughters and they didn't arrive despite several...

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Rebecca

Sephora

7 months ago

Hello, Thank you for your incredibly candid and important feedback. We are profoundly sorry to read about your experience. We understand your deep disappointment, especially given your positive experiences with Sephora internationally. We want to assure you that we are taking your concerns extremely seriously. We are actively investigating the failures in our service and communication processes that led to this experience. A member of our senior team has been in touch with you directly via email today to personally address your complaint, apologize for what transpired, and work towards a resolution. We are committed to rectifying this situation and understanding how such a significant breakdown in service occurred. We deeply regret that your first online shopping experience with us was so negative. Your feedback is invaluable as it helps us identify critical areas for immediate improvement, and we are dedicated to preventing similar occurrences for all our customers. Kind regards Customer Care

Pålidelig kunde

Bekræftet af Feefo

7 months ago

Pålidelig kunde

Bekræftet af Feefo

7 months ago

Disappointed 1st purchase

Made my first order of 2 Christmas presents, my order was confirmed and money taken from my bank account the same day The following day email received to say my order had been dispatched Then 3 days...

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Rebecca

Sephora

7 months ago

Hello, Thank you for your review. We are truly sorry to hear about the disappointment with your Christmas order, especially the partial cancellation after dispatch and the subsequent stock discrepancy on our website. We understand this was frustrating, particularly before Christmas, and we apologize for any misleading information and inconvenience. We are actively investigating the stock and notification issue to prevent this from happening again. Your feedback is invaluable, and we are committed to improving our processes. Kind regards Customer Care

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