Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Sephora Anmeldelser | Kundeservice Anmeldelser af {{merchantUrl}} | Feefo

Viser alle 180,380 anmeldelser

Pålidelig kunde

Bekræftet af Feefo

7 months ago

Poor Customer Service

E-gift card not received, made a complaint, received ticket no for complaint but no response since. Not able to talk to customer services directly, no phone number and I do not have a face book or...

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Rima

Sephora

7 months ago

Hi , We sincerely apologize for the inconvenience and frustration you experienced. We would like to let you know that our team has sent you an email to address your concern and assist with resolving the issue.Thank you for your patience and for bringing this matter to our attention. We truly value your feedback and hope to have the opportunity to serve you better in the future. Warm Regards, Customer Care

Fizzy

Bekræftet af Feefo

GBR

7 months ago

Hvad Fizzy sagde om Sephora:

Great gift card

I don't wear makeup but my best friend does. She loves picking up a new bonny lipstick or lotions and potions. The gift card process was super easy and she was over the moon with her present.

Pålidelig kunde

Bekræftet af Feefo

7 months ago

Poor customer service.

Their customer service is poor and they are not very responsive when contacted. I’ve had better experience with Sephora US when things go wrong. They take their customers for granted because we...

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Rima

Sephora

7 months ago

Hi , We sincerely apologize for your experience and are truly sorry for any frustration or inconvenience this may have caused. Your feedback is important to us, and we appreciate you taking the time to share it. We are always working to improve our service, and we genuinely hope to have the opportunity to serve you better and restore your confidence in us in the future. Warm Regards, Customer Care

Ceren Bayraktar

Bekræftet af Feefo

GBR

7 months ago

Rima

Sephora

7 months ago

Hi , Thank you for your feedback. We're sorry to see that your experience didn’t meet expectations. If you're open to sharing more details, we’d love the opportunity to make things right. Please feel free to contact us at care@sephora.co.uk so we can better assist you. Warm Regards, Customer Care

Stuart Kennedy

Bekræftet af Feefo

USA

7 months ago

Hvad Stuart Kennedy sagde om Sephora:

Delivered an empty envelope

I ordered a gift card for my niece as a Christmas gift and you delivered an empty envelope.. trying to customer service on the website was not a good experience either.

Rima

Sephora

7 months ago

Hi , We’re very sorry to hear about your experience and understand how disappointing this must have been, especially for a gift. Our team has already reached out to you via email to look into this matter and assist with a resolution. We truly appreciate you bringing this to our attention and hope we’ll have the opportunity to serve you better in the future. Warm Regards, Customer Care

Maryam Bari

Bekræftet af Feefo

GBR

7 months ago

Angel Yusuf

Bekræftet af Feefo

GBR

7 months ago

Pålidelig kunde

Bekræftet af Feefo

7 months ago

Quality at a great price

Quick delivery, well packaged and a quality product at a great price and would definitely recommend.

Pålidelig kunde

Bekræftet af Feefo

7 months ago

Generally good service and lovely products

First order I made got lost in the post or was never actually shipped, I can’t tell and no communication from Sephora. I had to chase and the the item was out of stock which was so disappointing as...

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Pålidelig kunde

Bekræftet af Feefo

7 months ago