Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Sephora Anmeldelser | Kundeservice Anmeldelser af {{merchantUrl}} | Feefo

Viser alle 180,380 anmeldelser

Pålidelig kunde

Bekræftet af Feefo

7 months ago

My package did not arrive. I received no updates from sephora. When I tried to chase it is had to send several emails and Facebook message before I was acknowledged. The phone lines were constantly...

Læs flere

Vanessa

Sephora

7 months ago

Hello Thank you for sharing your feedback. We apologise for the trouble you experienced with your missing package. We are happy to hear your order has been replaced, should you encounter any issues please let us know. Kind Regards, Customer Care

Chelsee

Bekræftet af Feefo

GBR

7 months ago

Hvad Chelsee sagde om Sephora:

Poor Delivery Service/Customer Service

I've been chasing a response from Sephora following a delivery which was lost in transit by Evri, although their delivery status confirmed the package had been delivered to the collection point. I've...

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Vanessa

Sephora

7 months ago

Hello Thank you for taking the time to leave a review and we are sorry to hear you are encountering issues with your order. As requested, we have processed a refund today for your order and additional confirmation should be with you shortly via email. Kind Regards, Customer Care

Pålidelig kunde

Bekræftet af Feefo

7 months ago

Marketing team ate

I think the marketing on the Sephora app doesn’t get enough recognition because everything is presented in such an intriguing way. The product displays always catch my attention, from the visuals to...

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Pålidelig kunde

Bekræftet af Feefo

7 months ago

Hourglass concealer review

I’ve received the hourglass concealer and I found it ticked all my boxes for a great concealer , it’s lightweight and my skin and super natural, love it .

Pålidelig kunde

Bekræftet af Feefo

7 months ago

Still awaiting confirmation of refund to Klarna account from beginning of January

Rima

Sephora

7 months ago

Hi , We’re very sorry to hear that you’re still awaiting confirmation of your refund and sincerely apologize for the delay. We understand how frustrating this must be.To help us look into this matter and assist you further, we kindly ask that you contact us directly at care@sephora.co.uk with your order details. We’ll be happy to support you and work toward a resolution as quickly as possible. Kind regards, Customer Car

Pålidelig kunde

Bekræftet af Feefo

7 months ago

Use a different courier

I am now for the second time waiting on a parcel that was meant to be a Christmas present. It still says that Evri has it but still no update. Sephora should really use a different courier service.

Rima

Sephora

7 months ago

Hi , We’re very sorry to hear about the delay with your parcel and understand how disappointing this must be. Please accept our sincere apologies for the inconvenience caused. Our team has already sent you an email regarding this matter to assist you further. We truly appreciate your patience and hope to provide you with a smoother experience in the future. Kind regards, Customer Care

Pålidelig kunde

Bekræftet af Feefo

7 months ago

Excellent service

Excellent service from ordering to receiving....well packaged speedy delivery

Pålidelig kunde

Bekræftet af Feefo

7 months ago

Christmas gift card

Excellent. It was straight forward, ordered a gift card and it was delivered promptly.

Vicky Z

Bekræftet af Feefo

GBR

7 months ago

Hvad Vicky Z sagde om Sephora:

Recycled packaging

Quick delivery and good email updates about whereabouts of the parcel. Also, recyclable packaging, and compactly packed.

Sally Love

Bekræftet af Feefo

7 months ago

Har du ikke modtaget en invitation til en anmeldelse?

Feefo Trusted Service Awards

Vores uafhængige priser anerkender de bedste mærker inden for kundeservice. Vinderne findes ud fra de bedømmelser, de får fra deres kunder.

Hvad er Trusted Service Awards?

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