Sephora Anmeldelser

Hi, We’re very sorry to hear about your experience and sincerely apologise for the frustration this caused. We always aim to respond to and resolve queries as quickly as possible, so we’re very sorry for the extended delays you encountered on this occasion. We understand how disappointing this must have been, particularly when you were waiting for an update on your order. We're glad to see that this matter has now been resolved. We appreciate you taking the time to share your feedback, as it helps us identify where improvements are needed. While we’re sorry to hear this has affected your confidence in us, we do hope we’re able to provide a much smoother experience in the future. Warm Regards, Customer Care

Hi, Thank you for contacting us and we’re truly sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is not the level of service we aim to provide. We can confirm that we have now been in contact with you directly and that this matter has been resolved. Thank you for taking the time to share your feedback, it’s incredibly valuable to us and helps us identify where we need to improve. We truly appreciate your patience and we hope we’re able to serve you better in the future. Warm Regards, Customer Care

Hi, Thank you for contacting us and we’re really sorry to hear about your experience, this is certainly not the level of service we aim to provide, especially for a first order. We completely understand how frustrating this must have been, particularly with the orders intended as Christmas presents. We’ve now contacted you directly to provide a resolution. We sincerely apologise for the inconvenience and delays you experienced. Thank you for your patience and we appreciate you bringing this to our attention. Warm Regards, Customer Care