Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Sephora Anmeldelser | Kundeservice Anmeldelser af {{merchantUrl}} | Feefo

Viser alle 180,380 anmeldelser

Pålidelig kunde

Bekræftet af Feefo

7 months ago

Very prompt service

Received item very quickly very happy with my purchase. I use it when I don’t want to wear makeup very pleased with it. Gives me a nice glow.

Pålidelig kunde

Bekræftet af Feefo

7 months ago

Good value and fast delivery.

Sian Davies

Bekræftet af Feefo

GBR

7 months ago

Hvad Sian Davies sagde om Sephora:

Always good communication and quick delivery. I know I can always rely on Sephora

Pålidelig kunde

Bekræftet af Feefo

7 months ago

Pålidelig kunde

Bekræftet af Feefo

7 months ago

Shocking customer service.

Shocking customer service. Ordered a digital gift card which was never sent via email and not accessible via my account. I emailed, DMd and attempted to call for four days, eventually taking to...

Læs flere

Shannon

Sephora

7 months ago

Hi, Thank you for taking the time to share your feedback and we’re genuinely sorry for the frustration and inconvenience you experienced on this occasion. This is certainly not the level of service we aim to provide and we completely understand how disappointing this must have been, especially given the time sensitivity of a birthday gift. We can see that this matter has now been reviewed and resolved by our senior team. Please accept our apologies for the experience you’ve had this time round. We truly appreciate you bringing this to our attention and hope we’ll have the opportunity to serve you better in the future. Warm Regards, Customer Care

EVIE MURPHY

Bekræftet af Feefo

GBR

7 months ago

Hvad EVIE MURPHY sagde om Sephora:

We loved it and the staff were very helpful, in westfield ,strattford in London. My daughter loved Dee the sales assistant.

Pålidelig kunde

Bekræftet af Feefo

7 months ago

Staff brilliant, but not enough of them.

Once I got a response the service was 10/10. My order was “damaged beyond repair” by the courier. A replacement was dispatched quickly once following an exchange of emails. But It took 3 weeks to...

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Rima

Sephora

7 months ago

Hi , Thank you for taking the time to share your feedback. We’re really pleased to hear that once we connected, you were happy with the service and that the replacement was dispatched quickly. We sincerely apologise for the delay in responding to your initial message we understand how frustrating that must have been and it’s not the level of service we aim to provide. Your feedback is extremely valuable and has been shared with our team as we continue to improve our response times and support options. Thank you again for your patience and for highlighting both the positives and the areas we need to improve. Warm Regards, Customer Care

Pålidelig kunde

Bekræftet af Feefo

7 months ago

Great Range

Wonderful store with great range of products

Pålidelig kunde

Bekræftet af Feefo

7 months ago

Great

Great prices. Quick delivery.

Jacqueline Halewood

Bekræftet af Feefo

GBR

7 months ago

Hvad Jacqueline Halewood sagde om Sephora:

Sephora- a wonderful place for skincare and beauty.

I love Sephora’s own brand items-used to buy them in France, so absolutely delighted they are now in the Uk. The range is fantastic and such high quality.

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