Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Sephora Anmeldelser

https://www.sephora.co.uk/

FREMRAGENDE

Service

4.2

/5

5

4

3

2

1

1,356

127

44

43

270

1,840

bedømmelseri det seneste år

Viser alle 180,361 anmeldelser

RC

Rebecca Cavers

Bekræftet af Feefo

GBR

1 month ago

0

Pålidelig kunde

Bekræftet af Feefo

1 month ago

Non-existent customer service

Terrible service. No response to an online query relating to a gift voucher that didn't arrive, website unusable due to constant captcha loops and unable to assist in store, all of which led to my...

Læs flere

Rebecca

Sephora

1 month ago

Hello, Thank you for bringing your recent experience to our attention. We are truly sorry to hear about the "terrible service" you encountered, from the lack of response to your online query about the gift voucher, to the difficulties with our website's captcha, and the inability to assist you in-store. We understand completely how frustrating and disappointing it must have been to have your wife receive her birthday gift voucher several weeks late due to these issues. This is certainly not the standard of service we aim to provide, and we sincerely apologize for falling short of your expectations. We are taking your feedback very seriously and are investigating these points internally to understand where our processes failed and to prevent similar occurrences in the future. Kind regards Sephora UK Customer Care

0

Pålidelig kunde

Bekræftet af Feefo

1 month ago

Postage took 2 weeks, too long

0

Pålidelig kunde

Bekræftet af Feefo

1 month ago

I never got my order

Rebecca

Sephora

1 month ago

Hello, Thank you for taking the time to leave us feedback. We are very sorry to hear you have not received your order. Our team have been in touch via email today with an update for you. Kind regards Sephora UK Customer Care

0

Pålidelig kunde

Bekræftet af Feefo

1 month ago

No where else I’d rather shop my beauties from

Service is top notch. Everything I need is there. Great prices too

0

Pålidelig kunde

Bekræftet af Feefo

1 month ago

Fab website

Great service and free postage

0

Pålidelig kunde

Bekræftet af Feefo

1 month ago

Short review of online shopping

All products arrived promptly and in perfect condition. The online service was straightforward to use making the experience enjoyable.

0

FE

FOUZIA ELANQAOUI

Bekræftet af Feefo

1 month ago

0

Pålidelig kunde

Bekræftet af Feefo

1 month ago

Great ! Love Sephora !

Prompt. Delivery always on time and excellent products.

0

Pålidelig kunde

Bekræftet af Feefo

1 month ago

Great store

Always get great advice & help from staff in store, especially in New York stores

0

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Feefo Trusted Service Awards

Vores uafhængige priser anerkender de bedste mærker inden for kundeservice. Vinderne findes ud fra de bedømmelser, de får fra deres kunder.

Hvad er Trusted Service Awards?

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