Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Sephora Anmeldelser | Kundeservice Anmeldelser af {{merchantUrl}} | Feefo

Viser alle 180,385 anmeldelser

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Pathetic customer service

I received an email from Sephora saying my item was purchased, then I got an email from Evri saying my Sephora item was on the way to them, 3 days later I had an email saying that the item I had...

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Barbara

Sephora

8 months ago

Hello, Thank you so much for your feedback! While we strive for prompt refunds in such situations, we completely understand that it doesn't replace the item you wanted. We're also incredibly sorry that your item became unavailable when you tried to reorder. Best wishes, Sephora UK Customer Care

Pålidelig kunde

8 months ago

As fate would have it, Evri turned up with an order from Sephora yesterday afternoon. The driver seemed bemused as the box felt seemingly empty, it was still sealed and in no way had been tampered with. When I opened the box its contents were 2 small testers in it, I couldn’t believe it. What on earth is going on ? What a terrible waste of resources, not to mention going against Sephoras Carbon emission standards to send that parcel. Sorry I will just correct you on your misleading reply, firstly the item was available to buy on the same day you told me it was out of stock but it was advertised at its original price and not on the sale any longer, I’m sure pure coincidence. For the sake of it I went through as if I was going to buy it again just to see if it would warn me or prompt me that it was out stock but it didn’t, happy to take my money again it seemed. But lesson learned on my part and I’m glad I got to let future customers know of your substandard customer service.

Naima

Sephora

8 months ago

Hi. Thank you for your feedback. We’re very sorry for the frustration this situation caused and appreciate you taking the time to share your experience. We can confirm that our team has now resolved the issue to your satisfaction, and we hope this helps restore your confidence in our service. Thank you for shopping with us

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Good service and good range of products

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Arrived on tie but disappointed with presentation..

Parcel received in good time. Love Sephora products but tbh disappointed with how it was packed. I order from Sephora every Christmas and a few times during the year. First year it has arrived just...

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Naima

Sephora

8 months ago

Hi. Thank you for your feedback. We’re very sorry to hear about the issues you experienced with both the digital and physical gift cards. This is certainly not the experience we want you to have. Our team has sent you an email to help make things right. Apologies for any inconvenience.

Steven Kelly

Bekræftet af Feefo

8 months ago

Hvad Steven Kelly sagde om Sephora:

Positive experience

Item arrived swiftly and was as described

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Fantastic customer service

Great service, quick delivery and packaged very wel.

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Gift card showed up with no card

The digital gift cards were hard to find. The physical gift cards I sent both didn’t have the card with the note I wrote. Neither knew who sent the gift even though I paid for it. Poor

Naima

Sephora

8 months ago

Hi. Thank you for your feedback. We’re very sorry to hear about the issues you experienced with both the digital and physical gift cards. This is certainly not the experience we want you to have. Our team has sent you an email to assist and help make things right. Apologies for any inconvenience.

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Disappointed

My Dior lip gloss arrived in a cardboard envelope completely crushed and open. It was meant to be a gift, but could not be given in that state. I contacted customer services who have not responded...

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Naima

Sephora

8 months ago

Hi. Thank you for your feedback, and we’re very sorry to hear about the condition of your order. We understand how disappointing this must have been, especially as it was intended as a gift. Our team has sent you an email to further assist with this issue, and we hope to resolve it for you as quickly as possible. Apologies for any inconvenience caused.

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Arrived on time & was just what I ordered

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Brilliant

Speedy delivery and kept informed about upcoming delivery

Pålidelig kunde

Bekræftet af Feefo

8 months ago

I did not received my order or my refund

Barbara

Sephora

8 months ago

Hi there, Thank you for taking the time to share your feedback, and apologies for the delay. One of our team members has been in touch to help. Should you need any further assistance, we remain at your service. Best wishes, Sephora UK Customer Care

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