Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Sephora Anmeldelser | Kundeservice Anmeldelser af {{merchantUrl}} | Feefo

Viser alle 180,385 anmeldelser

Ruby Saleh

Bekræftet af Feefo

GBR

8 months ago

Hvad Ruby Saleh sagde om Sephora:

Very trustful recommended love Sephora

Hi order from Safora allwess really good parking and fast delivery I love and enjoy SEPHORA. I really recommend SEPHORA.🙏❤️🙏🫶🏼💐⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Jimmy

Bekræftet af Feefo

GBR

8 months ago

Hvad Jimmy sagde om Sephora:

Great service

Great service. Parcel was lost by courier and they resent as not to miss the date it was needed

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Wrong product and no refund

Ordered 2x lip stick and one of them out of Stock so refund and get sent the remaining lip stick but wrong product received. Managed to send it back and it has been more than 2 weeks , the refund of...

Læs flere

Rima

Sephora

8 months ago

Hi Thank you for your patience. We’re pleased to confirm that the issue has now been resolved. We sincerely apologize for the inconvenience and frustration this caused, as well as for the delay in communication. We appreciate you bringing this to our attention and thank you for your understanding. Warm regards, Customer Care Team

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Perfectly amazing!!

Hayley Grace

Bekræftet af Feefo

GBR

8 months ago

Hvad Hayley Grace sagde om Sephora:

Excellent quality

Amazing Service really friendly communication! Earrings I ordered for my granddaughter for Christmas are of excellent quality sure she will love them ! Will definitely be ordering again. Thankyou

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Great overall

Very good very quick delivery and products as they are advertised

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Terrible Customer Service

After my delivery was lost the support I received from customer the customer service teams was appalling they ignored every email I sent to try and get in touch they didn’t respond to queries I had...

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Rima

Sephora

8 months ago

Hi Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must have been, especially regarding your delivery and the lack of communication. This is certainly not the level of service we aim to provide, and we appreciate you bringing this to our attention. Your comments have been noted and will be shared with the appropriate team so we can work to improve. We sincerely apologize for the disappointment caused. Warm regards, Customer Care Team

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Miss mellow yellow

Just a good and easy site to use. Highly recommend your company

Ben Connell

Bekræftet af Feefo

GBR

8 months ago

Hvad Ben Connell sagde om Sephora:

Refund are not existing

Absolutely disgusting, I placed a return on the 6th of December and have not received my refund, I have emailed customer services six times and been into store and nobody can help me.

Naima

Sephora

8 months ago

Hi. Thank you for your feedback, and we’re very sorry for the frustration this has caused. Our team has sent you an email to assist with your return and refund, and we hope to resolve this for you as quickly as possible. Apologies for any inconvenience.

Pålidelig kunde

Bekræftet af Feefo

8 months ago

Pathetic customer service

I received an email from Sephora saying my item was purchased, then I got an email from Evri saying my Sephora item was on the way to them, 3 days later I had an email saying that the item I had...

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Barbara

Sephora

8 months ago

Hello, Thank you so much for your feedback! While we strive for prompt refunds in such situations, we completely understand that it doesn't replace the item you wanted. We're also incredibly sorry that your item became unavailable when you tried to reorder. Best wishes, Sephora UK Customer Care

Pålidelig kunde

8 months ago

As fate would have it, Evri turned up with an order from Sephora yesterday afternoon. The driver seemed bemused as the box felt seemingly empty, it was still sealed and in no way had been tampered with. When I opened the box its contents were 2 small testers in it, I couldn’t believe it. What on earth is going on ? What a terrible waste of resources, not to mention going against Sephoras Carbon emission standards to send that parcel. Sorry I will just correct you on your misleading reply, firstly the item was available to buy on the same day you told me it was out of stock but it was advertised at its original price and not on the sale any longer, I’m sure pure coincidence. For the sake of it I went through as if I was going to buy it again just to see if it would warn me or prompt me that it was out stock but it didn’t, happy to take my money again it seemed. But lesson learned on my part and I’m glad I got to let future customers know of your substandard customer service.

Naima

Sephora

8 months ago

Hi. Thank you for your feedback. We’re very sorry for the frustration this situation caused and appreciate you taking the time to share your experience. We can confirm that our team has now resolved the issue to your satisfaction, and we hope this helps restore your confidence in our service. Thank you for shopping with us

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