Thank you, Bill – we’re glad you found the timber planter good value and the ordering process easy! We really appreciate you taking the time to leave this feedback.
Product reviews
primrose-uk
Primrose
5 days ago
Thanks, Bill – we really appreciate your feedback and are delighted to hear you found the product well made, good value and promptly delivered.
We try hard to get these things right – but I see we got it wrong this time, and I’m sorry. It’s never easy to see a review like this, but thank you for letting us know as it will help us avoid mistakes like this again.
Product reviews
primrose-uk
Primrose
5 days ago
Thanks for sharing this detailed feedback, and I’m really sorry for the stress and extra cost you’ve experienced. This isn’t the level of support we aim to provide; please email full details (including your order number and location) to info@primrose-awnings.co.uk so we can review what happened and see how we can better support you and improve our instructions for future customers.
primrose-uk
Primrose
5 days ago
Thank you for the helpful tip and for highlighting the importance of following the wiring instructions to keep the warranty valid.
A speedy delivery, good communication re date, time etc and the product was well packaged
primrose-uk
Primrose
5 days ago
Thanks, Christine – we really appreciate your lovely feedback and are delighted you were happy with the product and delivery.
Product reviews
primrose-uk
Primrose
5 days ago
Thanks, Christine – we’re so pleased you like the look of it and hope your sister loves it too! If you have any issues once it’s in use, just get in touch with our customer care team and we’ll be happy to help.
helpful customer service when a product was damaged in transit
primrose-uk
Primrose
7 days ago
Thank you for your feedback – I’m glad our customer service team could help quickly with the item damaged in transit, and we appreciate you taking the time to let us know.
Product reviews
primrose-uk
Primrose
7 days ago
Thank you for your lovely feedback – we’re really pleased you were happy with the service and found the product good value.
Good original delivery times, generally well packed though one had been previously taped and had come undone. Very good customer services with speedy replacement of article which arrived with parts...
Read more
primrose-uk
Primrose
7 days ago
Thanks for taking the time to share such detailed feedback – it’s never easy to hear we’ve disappointed a customer, but your comments about packaging and treated timber will help us improve, so thank you. If you’d like us to look into your specific order, please email us at info@primrose.co.uk.
Product reviews
primrose-uk
Primrose
7 days ago
Thanks for taking the time to share this detailed feedback – I’m really sorry about the unclear instructions, missing parts and the trouble assembling the planters. This isn’t the standard we aim for; please contact our customer care team so we can look into your order and put things right.
Dyddiad y pryniant: 28/06/2026
0
Rhannwch
JB
Jennifer Bohill
Dilyswyd gan Feefo
GBR
7 days ago
What Jennifer Bohill said about Primrose:
Primrose were quick at responding
primrose-uk
Primrose
7 days ago
Thanks for your review, Jennifer – we’re really pleased to hear our team responded quickly.
Product reviews
primrose-uk
Primrose
7 days ago
I’m sorry to hear the base didn’t hold the soil. This isn’t the standard we aim for, so please email our team with your order details and photos so we can look into a replacement or solution for you.
Dyddiad y pryniant: 28/06/2026
0
Rhannwch
MW
Megan Elizabeth Wilkinson
Dilyswyd gan Feefo
GBR
7 days ago
What Megan Elizabeth Wilkinson said about Primrose:
Thank you, Megan – we’re really pleased to hear everything arrived efficiently and without any issues. 😊
Product reviews
primrose-uk
Primrose
7 days ago
Thanks so much for sharing your experience – it’s great to hear the screening has held up so well in all weathers and even against a falling branch! Your tip about securing it with both screws and wire will be really helpful for other customers.
Easy to usd website, prompt delivery at a good price. Would use again
primrose-uk
Primrose
7 days ago
Thanks, John! I’m really pleased you found the website easy to use and your order arrived promptly at a good price – we look forward to helping you again.
Product reviews
primrose-uk
Primrose
7 days ago
Thanks, John – we’re delighted to hear your awning is giving you such welcome shade in the heat and that you’d recommend it; we really appreciate you taking the time to share this lovely feedback.
Dyddiad y pryniant: 27/06/2026
0
Rhannwch
TJ
Trevor Jackson
Dilyswyd gan Feefo
GBR
8 days ago
What Trevor Jackson said about Primrose:
Bit slow and coms not quick enough
primrose-uk
Primrose
7 days ago
Thanks for sharing your experience, Trevor. It’s disappointing to hear we’ve let ourselves down on speed and communication, but your feedback will help us improve.
Product reviews
primrose-uk
Primrose
7 days ago
Thanks, Trevor – we really appreciate your feedback and are glad you’re happy with the product and price.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.