Arrived as predicted. Kept updated by email throughout.
primrose-uk
Primrose
4 days ago
Thank you for your lovely feedback – I’m pleased your order arrived on time and that our email updates were helpful.
Product reviews
primrose-uk
Primrose
4 days ago
Thank you for your lovely feedback – it’s great to hear how charming the feature looks with your added solar spotlights. We really appreciate your comments about the instructions and safety around water and electricity, and we’ll pass this on to the team to help us improve.
Thank you for your lovely feedback – we’re delighted you were happy with the speedy delivery!
Product reviews
primrose-uk
Primrose
4 days ago
Thanks for your feedback and for highlighting the speedy delivery and sturdiness; we’re really sorry the panels arrived bent, and we’ll use this to improve our packaging and quality checks in future.
I’m really sorry to hear this and that we’ve clearly let you down. If you’re happy to email your details and order number to info@primrose.co.uk, we’ll do our best to put things right.
Product reviews
primrose-uk
Primrose
5 days ago
I’m very sorry we let you down here, especially with a promised birthday gift.
Please email our team at returns@primrose.co.uk with your order number and photos of the damage so we can resolve this and make amends as quickly as possible.
Dyddiad y pryniant: 02/07/2026
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 days ago
I rate Primrose highly I've used them before!
Good service,item arrived on time!
primrose-uk
Primrose
5 days ago
Always happy to help and your review has lifted our hearts! Just let us know if we can do anything else.
Product reviews
primrose-uk
Primrose
9 days ago
Thank you so much for your kind feedback and loyalty, Liliana – it’s great to hear your order was easy to place and arrived on time. We really appreciate you rating us so highly and we’ll be sure to keep up the good work with DX too!
primrose-uk
Primrose
5 days ago
Thank you so much for your lovely feedback and repeat custom – we’re delighted everything was easy and arrived on time, and we’ll be sure to keep working well with DX too. 🌿
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.