Poor, as stated in main review, we feel unable to purchase from Primrose because we cannot be sure we will receive the product and that any resolution will be confidently dealt with.
The delivery was quick. The driver actually called to check where our house was, rather than getting a message saying undelivered!
Packaging wasn’t great as tape didn’t stick well. Nothing lost
primrose-uk
Primrose
12 hours ago
Thanks, Julie – I’m glad your order arrived quickly and the driver made sure it reached you, but I’m sorry the packaging wasn’t up to standard; your feedback is really helpful and we’ll use it to improve.
Product reviews
primrose-uk
Primrose
12 hours ago
Thanks, Julie – that’s wonderful to hear! We really appreciate you coming back for a second obelisk.
First class. The obelisk arrived promptly, all the bits were there and it was well packed.
primrose-uk
Primrose
12 hours ago
Thank you so much for your lovely feedback – we’re delighted your obelisk arrived quickly and in perfect condition. 🌿
Product reviews
primrose-uk
Primrose
12 hours ago
Thank you for your thoughtful feedback and lovely comments about the obelisk supporting your clematis. We’re sorry about the difficulties with assembly and fixing it into the ground, and we’ll pass your suggestions about clearer installation and more secure ground fixings to our product team for review.
First rate service. Good communication and fast delivery. Really friendly and helpful delivery crew who carried the willow screen into position.
primrose-uk
Primrose
12 hours ago
Thank you so much for your kind feedback – we’re delighted you were happy with the communication, delivery speed and our delivery crew’s help with your willow screening.
Product reviews
primrose-uk
Primrose
12 hours ago
Thank you so much for your lovely feedback, we’re delighted to hear the willow screening is working perfectly and looking great around your bins! 🌿
Delivery was fine. Delivery man was courteous and friendly.
primrose-uk
Primrose
12 hours ago
Thank you for your lovely feedback – we’re delighted you’re happy with your new hammock and the delivery experience!
Product reviews
primrose-uk
Primrose
12 hours ago
Thank you for your lovely review – I’m glad you’re happy with the quality and enjoying your hammock! I’ll pass on your comments about the unclear instruction pictures so we can look to improve them.
The purchase process was very easy but what arrived was very poor.
primrose-uk
Primrose
12 hours ago
Thanks for sharing this; we’re sorry the item wasn’t up to standard after an easy purchase experience. Please email our customer care team with your order details so we can look into this and try to put things right.
Product reviews
primrose-uk
Primrose
12 hours ago
Thanks for sharing this, and I’m really sorry your item arrived in such poor condition. Please email our customer care team (including your order number and photos of the damage and kinked tube) so we can look into a replacement or suitable resolution.
Dyddiad y pryniant: 16/06/2026
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
1 day ago
Very good customer service.
primrose-uk
Primrose
12 hours ago
Thank you for your lovely feedback – I’m really pleased you had a good experience with our customer service.
Product reviews
primrose-uk
Primrose
12 hours ago
Thank you for your lovely feedback – we’re delighted you found the trough sturdy, easy to assemble and well made. We hope it gives you many years of enjoyment in your garden. 🌿
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.