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Kia Car Insurance & Accident Aftercare Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer https://www.feefo.com/reviews/kia-insurance | Feefo

Arddangos pob 711 adolygiad

Cwsmer Dibynadwy

Dilyswyd gan Feefo

6 years ago

Weekend contact was frustrating if you had an enquiry. Long periods between updates.

John

Dilyswyd gan Feefo

6 years ago

What John said about Kia Car Insurance & Accident Aftercare:

Lack of information

The lack of information and thay have no idea on what car that the high company supply

Customer Care

Kia Car Insurance & Accident Aftercare

6 years ago

Thank you for your feedback. We're always looking for ways to improve our services and welcome all feedback. I have passed your comments on to our Customer Experience Team.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

6 years ago

Kia First has no value-add

The whole experience of using Kia First added no value to process of handling the claim nor to the process of getting the repairs done. It took a complaint to Kia CEO to get action and drive this...

Customer Care

Kia Car Insurance & Accident Aftercare

6 years ago

Thank you for taking the time to review your experience with Kia Accident AfterCare. We're very sorry to hear that the service you received was not our usual standard. I have informed our Customer Experience Team who will look into your claim and the issues you faced. We are always looking for ways to improve our service and welcome all feedback.

Richard

Dilyswyd gan Feefo

6 years ago

What Richard said about Kia Car Insurance & Accident Aftercare:

Adds no value to you as a customer. Use your own insurer.

Stop using paper forms. Stop your customers hanging on hold or having to ring back for the one claims handler dealing with their case that is always on another call. Don't have three week delays...

Customer Care

Kia Car Insurance & Accident Aftercare

6 years ago

Thank you for your review. We're sorry to hear that your recent experience with Kia Accident AfterCare was not our usual standard. I have informed our Customer Experience Team who will look into your claim and contact you to discuss the issues you faced. We are always looking for ways to improve our service and welcome all feedback.

Claire

Dilyswyd gan Feefo

6 years ago

What Claire said about Kia Car Insurance & Accident Aftercare:

Great service from start to finish. Really helpful staff, very straight forward process and hassle free.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

6 years ago

Disappointing

It claims to be hassle free but I constantly had to keep phoning. First for them to actually answer the phone then constantly throughout the claim. Only half the paperwork I had to complete was sent...

Customer Care

Kia Car Insurance & Accident Aftercare

6 years ago

Thank you for sharing your feedback. We're very sorry that the service you received was not of our usual standard. Thank you for bringing these issues to our attention, I have informed our Customer Experience Team who will address these issues to ensure they don't happen again.

David

Dilyswyd gan Feefo

6 years ago

What David said about Kia Car Insurance & Accident Aftercare:

I had to do the chasing.

Takes far too long to answer phones

Cwsmer Dibynadwy

Dilyswyd gan Feefo

6 years ago

Quality of the repair good.Customer service could have been better

They handled the initial claim really efficiently. It was a bit confusing that all the follow up was handled by a firm called Kindertons and at first I did not connect the two. I work at various...

Keith

Dilyswyd gan Feefo

Carlisle

6 years ago

What Keith said about Kia Car Insurance & Accident Aftercare:

Ceed gt line repairs

Everything from start to finish was as sweet as a nut - considerate and caring - - end result is a good as new : courtesy car was excellent (but not a model I would purchase )

Cwsmer Dibynadwy

Dilyswyd gan Feefo

6 years ago

Not too much form filling and arrangements were made with no fuss.

Dealing with the other party insurers in the background is a real bonus as that can be a real hassle and the replacement car drop-off and car collection and return were all very simple and...

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