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Kia Car Insurance & Accident Aftercare Adolygiadau

http://www.kiacarinsurance.co.uk

ARDDERCHOG

Service

4.3

/5

5

4

3

2

1

53

11

3

7

77

ratings over the past year

Arddangos pob 711 adolygiad

CL

Clare

Dilyswyd gan Feefo

8 years ago

What Clare said about Kia Car Insurance & Accident Aftercare:

Won’t be staying with Kia insurance

1) Waited far too long for the car to be taken to repair garage as was told they wouldn’t do the repairs while I was on holiday in the UK (this was the most convenient time for repair for me!) 2)...

Anwen L

Kia Car Insurance & Accident Aftercare

8 years ago

Many thanks for your feedback. We have looked into the points you have raised and can advise that the reason we didn’t book your vehicle in for repair earlier was that we needed to obtain a full admission of liability from the third-party insurer before proceeding with the repairs to your vehicle. The team should have advised you of this and we have fed this back to the team manager to ensure that this does not happen again. We can only apologise for the problem with the hire car and that it was not returned sooner. Please be assured this is not our normal level of service. Please let me know if you wish me to investigate further and we will then pass on to our customer experience team who can contact you to discuss it.

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