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Kia Car Insurance & Accident Aftercare Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer https://www.feefo.com/reviews/kia-insurance | Feefo

Arddangos pob 711 adolygiad

Chu

Dilyswyd gan Feefo

3 years ago

What Chu said about Kia Car Insurance & Accident Aftercare:

Professional aftercare

Kia aftercare service very good. Case handler deal with my no fault claim in a professional manner and everything went smooth. Thank you

Gretta

Dilyswyd gan Feefo

3 years ago

What Gretta said about Kia Car Insurance & Accident Aftercare:

Pointless Service

The ONLY thing that was achieved was the appointment of the repair centre, from beginning to end, that was it. I supposedly spoke to my 'claim handler' in the early stages and was told that he would...

Emma

Dilyswyd gan Feefo

Epsom

3 years ago

What Emma said about Kia Car Insurance & Accident Aftercare:

Trade description on the use of 'aftercare'

I gave one star as I couldn't give zero. Terrible service and I wouldn't use them again. They didn't call when they said they would, never gave me any updates unless I called them. One woman answered...

Cwsmer Dibynadwy

Dilyswyd gan Feefo

3 years ago

Excellent service

Yes very much so

Cwsmer Dibynadwy

Dilyswyd gan Feefo

3 years ago

The people I spoke to were good, then there was no more contact it was lack of information that annoyed me, and as for the car repair body shop well they were a joke.

Brian

Dilyswyd gan Feefo

31 the circuit alderley edge

3 years ago

What Brian said about Kia Car Insurance & Accident Aftercare:

Their was a 11 week delay from my accident to getting car back

Job finished to high standard ,but took over 11 weeks to get my car back after my accident on 4th July…no correspondence it was always me making phone calls to find out what was happening

Customer Care

Kia Car Insurance & Accident Aftercare

3 years ago

Dear Brian, Many thanks for providing feedback following your recent claim. I note from the file that there was a substantial delay in your insurer authorising the estimate so that the repairs could proceed on your vehicle, this is unfortunately out of our control, but we apologise for this inconvenience. Please accept our apologies for the lack of communication and updates - this is not our usual standard of service and will be addressed with the file handler.

Colin

Dilyswyd gan Feefo

3 years ago

What Colin said about Kia Car Insurance & Accident Aftercare:

Delighted

I was delighted with the replacement car.

Robert

Dilyswyd gan Feefo

3 years ago

What Robert said about Kia Car Insurance & Accident Aftercare:

Kia Insurance ok but authorised repairers were very poor.

Really disappointed with the service from Swansway Accident and Repair. They failed to communicate, did not reply to phone calls. Took three weeks to repair a very minor repair. Even damaged the car...

Customer Care

Kia Car Insurance & Accident Aftercare

3 years ago

Dear Robert, Many thanks for providing valuable feedback. We are sorry that you were unhappy with the service received by Swansway Accident Repair Centre. This is very unusual we will address this directly with them as it's not the standard of service we expect from our Kia Approved Repair Centres. Please be assured this is not our normal standard of service and we will address these issues. Once again, please accept our sincere apologies.

Roger

Dilyswyd gan Feefo

Bournemouth

3 years ago

What Roger said about Kia Car Insurance & Accident Aftercare:

Simple process from beginning up to to the return of the courtesy car

Good contact from first informing them of the incident

Rachel

Dilyswyd gan Feefo

3 years ago

What Rachel said about Kia Car Insurance & Accident Aftercare:

Friendly and efficient service

Kia Accident Aftercare were brilliant from the start to the end. They dealt with everyone quickly and efficiently and kept me updated throughout. They advised me at the time of my first call that due...

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