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ExoticDirect Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer {{merchantUrl}} | Feefo

Arddangos pob 1,974 adolygiad

Cwsmer Dibynadwy

8 years ago

Good service

Alec

ExoticDirect

8 years ago

Thank you for giving Exotic Direct a positive, five star review.

We always aim to provide customers with a good service and we're pleased to hear that this has been your experience.

Kind regards,

The Exotic Direct Pet Insurance Team

Cwsmer Dibynadwy

8 years ago

Hard work

Please read comments below

Alec

ExoticDirect

8 years ago

Thank you for taking the time to leave us this feedback. Unfortunately we are not able to view the comments you say you've left us.

Good and bad customer feedback is really important to us as a company – so we will try to contact you by email and telephone in order to find out what we could have done better.

If you’d prefer to contact us, then please call 0345 982 5505 and a member of our team will be happy to discuss this with in more detail. The contact centre is open Monday to Friday, during normal office hours.

Kindest regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

8 years ago

What Trusted Customer said about ExoticDirect:

Great item and great price!

The tortoise weed kit arrived very quickly and was a great price. Excellent service and product and I will definitely use again.

Alec

ExoticDirect

8 years ago

Hi Barbara,

Thank you for your feedback.

Further to our quick chat earlier today, we'd like to confirm (for the benefit of anybody else reading this review) that we didn't supply you with the 'tortoise weed kit', but rather your pet insurance.

I understand that you are also happy with the Pet Insurance product we've supplied you with - but if there's ever anything we can do to be of assistance in the future, please do get in touch.

Kindest regards,

The Exotic Direct Pet Insurance Team

Cwsmer Dibynadwy

8 years ago

Very helpful and efficient

Really helpful service - just losing the one star as would be much better to be paid by BACS rather than cheque. Thanks!

Alec

ExoticDirect

8 years ago

Hi. Thank you for taking the time to write this feedback and for giving us such a positive review.

Your suggestion of sending claim payments by BACS certainly makes good sense. I've checked with our Development Team and this is something which we're currently working on - we're not quite there yet, but hope to be able to offer customers this option in the near future.

Thanks again for leaving us positive feedback. If we can be of any further assistance to you again in the future, please do get in touch.

Best regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

8 years ago

What Trusted Customer said about ExoticDirect:

communicate

i have had no communication to say my policy was up for renewal

Alec

ExoticDirect

8 years ago

Dear Mrs Hickling,

Thank you for leaving us this feedback. We are very sorry to hear that you did not receive any communications about the renewal of your policy.

It certainly does sound like something has gone wrong. We are sorry for any inconvenience or problems that not having this information before renewal may have caused you.

We’d now like the opportunity to put it right. A member of our team will attempt to contact you today in order to discuss the details and get copies of any documentation that you need re-sent to you.

Kindest regards,

The Exotic Direct Team

Trusted Customer

8 years ago

What Trusted Customer said about ExoticDirect:

Never used the insurance yet but my renewal is reasonable

Alec

ExoticDirect

8 years ago

Dear Mrs Wilson,

Thank you so much for giving us this positive review.

We're glad to hear that you're happy with the latest renewal.

Hopefully your pet will remain in good health and you'll never need to make a claim - but should you ever need to, please do get in touch and our team will be happy to assist you in anyway they can.

Kindest regards,
The Exotic Direct Pet Insurance Team

Trusted Customer

8 years ago

What Trusted Customer said about ExoticDirect:

Fantastic from the word go

Alec

ExoticDirect

8 years ago

Hi Kevin,

Thank you for this very positive review!

We always try to provide a fantastic service to all our customer and it's great to read that this has been your experience.

If there's ever anything else we can do to assist you please do get in touch.

Best regards,
The Exotic Direct Pet Insurance Team

Trusted Customer

8 years ago

What Trusted Customer said about ExoticDirect:

Claim for African Grey

Exotic direct dealt with our claim very quickly and efficiently. There was no fuss. Sadly our parrot passed away and they were very sympathetic and understanding.

Alec

ExoticDirect

8 years ago

Dear Mr Martin,

Thank you for giving us such a positive review after making your claim.

We appreciate that it's never easy or nice to lose a pet, so please accept our condolences.

We believe that all claims should be dealt with quickly and efficiently - so I was very pleased to read that this has been your experience. It was also good to see that you'd found our Claims Team to be sympathetic and understanding of your situation whilst your claim was being processed.

If we can ever be of any further help or assistance in the future, please do get in touch.

Kindest regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

8 years ago

What Trusted Customer said about ExoticDirect:

I am happy with the service that I have received in the past. I would like to recommend it to anyone.

Alec

ExoticDirect

8 years ago

Dear Mrs Woodward,

Thank you for giving us this very positive review.

It's great to hear that you're happy with the service we've been able to provide and that you've be happy to recommend us as a Pet Insurance provider.

If there's anything else we can do to help or assist you in the future, please do give us a call.

Best regards,
The Exotic Direct Team

Trusted Customer

Dorset.

8 years ago

What Trusted Customer said about ExoticDirect:

I’m happy as is.

Never any drama with Exotic Direct, renewals are sensible (not hiked up like car Insurance cowboys) so no need for comparison websites. My only claim (years ago) went through no problems.

Alec

ExoticDirect

8 years ago

Hi Mrs Bowles,

Thank you for giving Exotic Direct such a positive review.

While we couldn't possibly comment on the car insurance industry, we are very happy to hear that you've found our latest Pet Insurance renewal to be sensibly priced and that you've chosen to stay with us another year.

If we can be of any further assistance in the future, please do get in touch and a member of our team will be happy to help.

Kind regards,
The Exotic Direct Pet Insurance Team

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