How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

ExoticDirect Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer {{merchantUrl}} | Feefo

Arddangos pob 1,974 adolygiad

Cwsmer Dibynadwy

8 years ago

Really Great Product.

Very effective and efficient service.

Alec

ExoticDirect

8 years ago

Thank you for giving Exotic Direct such a positive review. It really means a lot to us!

We want all our customer to experience effect and efficient service when they deal with us - so it's great to hear that we have been able to provide you with exactly this.

If we can offer you any further help or assistance in the future, please do get in touch.

Best regards,
The Exotic Direct Pet Insurance Team

Trusted Customer

8 years ago

What Trusted Customer said about ExoticDirect:

Patient and understanding

Exotic Direct were patient while we got treatment sorted for our pet bird. They sent out a letter asking for an update and when I had let them know what was going on they were happy to wait for the...

Alec

ExoticDirect

8 years ago

Dear Mrs West,

Thank you for being kind enough to give Exotic Direct such a positive review.

Vet treatments and the associated claims aren't always straight forward, so we do try to be as accommodating as possible. We are glad to hear that you've found our claims team to be patient and they were also able to make the process as easy as possible for you.

Finally, we are all very so sorry to hear about your loss. Please accept our condolences.

Kindest regards,

The Exotic Direct Pet Insurance Team

Cwsmer Dibynadwy

8 years ago

As always, great quality and a very good price. Will definitely recommend

Alec

ExoticDirect

8 years ago

Thank you for giving Exotic Direct a five star review!

We always try to provide our customers with the best products, service and prices - so it's great to hear that we've been able to provide you with a great quality pet insurance product at a very good price.

If there's ever anything further we can help you with in the future, please do get in touch a member of the team will be happy to assist you.

Best regards from all us,
The Exotic Direct Pet Insurance Team

Trusted Customer

Bicester

8 years ago

What Trusted Customer said about ExoticDirect:

No problems easy to insure a pet dragon

Alec

ExoticDirect

8 years ago

Hi Darren,

Thank you for giving our pet insurance service such a positive review.

We've worked hard to make the process of insuring pets as easy as possible - so it's great to hear that was your experience when you insured your pet dragon.

If we can be of any further assistance in the future, please do get in touch.

Best regards,
The Exotic Direct Pet Insurance Team

Trusted Customer

8 years ago

What Trusted Customer said about ExoticDirect:

A well put together web site.easy to navigate.very simple to set up cover for my parrot.

Alec

ExoticDirect

8 years ago

Hi John,

Thank you for giving us such a positive review.

We've worked hard to make sure both our website and the online application process is intuitive and easy to navigate - so it's great to hear that was your experience when you recently set up a new Pet Insurance policy for your Parrot.

If we can be of any further assistance in the future, please do get in touch with us.

Best regards,
The Exotic Direct Team

Cwsmer Dibynadwy

8 years ago

Simple and efficient service.

Alec

ExoticDirect

8 years ago

Thank you for giving Exotic Direct Pet Insurance such a positive review.

We're very pleased to hear that you've found our insurance to be uncomplicated and also that you've received an efficient service from us.

If we can be of any further help in future, please do let us know.

Best regards,
The Exotic Direct Team

Cwsmer Dibynadwy

8 years ago

Had no problems, with them

Alec

ExoticDirect

8 years ago

Thank you for giving us such a good review.

We always aim to provide a five star customer service experience to all our clients. If we can ever be of any assistance to you or your pet in the future, please do get in touch.

Kindest regards,
The Exotic Direct Team

Cwsmer Dibynadwy

8 years ago

I have been with Golden Valley insurance for many years and have always found their service prompt and reliable

Alec

ExoticDirect

8 years ago

Thank you for giving us such a positive review.

It's great to hear that you've experienced a prompt and reliable service from us over the years. If we can be of any further assistance in the future, please do let us know.

Best regards,

The Golden Valley (Brooks Braithwaite) Team

Cwsmer Dibynadwy

8 years ago

Make a mistake put it right and offer a little bit more than just apologies

Received my renewal quote which was only slightly more that my quote last year. As I had a claim last year I was pleased. This did not last long! Reading the renewal I found out one of my pets was...

Sarah

ExoticDirect

8 years ago

Hi there,

Thank you for your feedback,

We have discussed your concerns with you by telephone, but will shortly write to you to clarify the issues with you directly.

Kind Regards,

The Exotic Direct Team

Cwsmer Dibynadwy

8 years ago

Easy, quick, professional and with understanding of pain when you lose pet.

I'm sure that Exotic Direct is absolutely honest insurance company. I'm keeping snakes for more than 5 years. My 4yo Corn Snake passed away in vet surgery on 22 December 2017and it was a shock for...

Hayley

ExoticDirect

8 years ago

Hi Iveta.

Thank you so much for taking the time to leave your positive review.

We are glad we could help you in this difficult time and we are sorry to hear about the loss of your beloved pet.

Kind Regards

The Exotic Direct Claims Team.

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Dysgwch fwy am Feefo