The service I received in store was excellent and I even got my item before the specified time! I am now enjoying the beauty of my new lighting in the comfort of my home.
After a 16 week wait, being let down and left without any seating over the Christmas period by Harveys.. I popped into Cousins and had excellent service and my new sofa delivered within days.. ...
Delivery was promised the next week by the salesman as it was ex demo on the shop floor. However once paid for it took 2 weeks.
Hannah Nielen-Groen
Cousins Furniture
10 years ago
Thank you for taking the time to leave us feedback. We can only apologise for the delay in your order being delivered. Having checked your order it seems that the delay occurred in transferring the items from the showroom to our warehouse so that we could then schedule the delivery to you.
Please accept our apologies for the delay and hope that this will not prevent you from shopping with us again in the future.
Once again, thank you for taking the time to leave us feedback, it is appreciated.
Product reviews
Dyddiad y pryniant: 04/12/2015
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
10 years ago
What Trusted Customer said about Cousins Furniture:
item took quite a long time to arrive but was inside the time limit that was stated. staff that we dealt with where polite and friendly.
Product reviews
Hannah Nielen-Groen
Cousins Furniture
10 years ago
Thank you for taking the time to leave us feedback. We are sorry that you are unhappy with your purchase. If you require any assistance in rectifying the situation please do not hesitate to contact our customer service department on 01216652000 who will be happy to assist you.
Dyddiad y pryniant: 08/10/2015
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
Although we never received a call back about when our item was to be delivered and us having to call back twice this is the only complaint I have the item itself was perfect as was the...
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Hannah Nielen-Groen
Cousins Furniture
10 years ago
Thank you for taking the time to leave us feedback. We can only apologise that you did not receive a call to keep you up to date with your order. Having checked your order it appears that we attempted to contact you and left you a voicemail message. We can only apologise if you did not receive this.
Once again, thank you for taking the time to leave us feedback. It is appreciated.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
