The bed that was delivered was not the bed we ordered, we decided after much thought to keep the bed because we didn't want to wait another 5 weeks for the correct bed. Previously we had wanted to...
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Hannah Nielen-Groen
Cousins Furniture
10 years ago
Thank you for taking the time to leave us feedback. It is appreciated.
We have looked into your order and believe that our store manager has been in touch with you to apologise for your less than perfect experience shopping with us.
He assures us that his apology has been accepted and that you are pleased with your purchase just a little disappointed in the initial experience. Please accept our assurances that we will do our utmost to ensure that this does not happen again in the future.
We are sorry to hear that yo do not plan to shop with us again and hope that you will reconsider this decision in the future.
Product reviews
Dyddiad y pryniant: 26/12/2015
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
10 years ago
What Trusted Customer said about Cousins Furniture:
I have 2 issues with this purchase - firstly when buying the chairs it was not made clear to us that they were not in stock - and we would have to pick them up from the distribution centre. Secondly...
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Hannah Nielen-Groen
Cousins Furniture
10 years ago
Thank you for taking the time to leave us feedback. We are sorry that there seems to have been a miscommunication with your order. The chairs were in stock in our Manchester warehouse. Unfortunately we do not have the space to hold stock in our stores. The chairs could have been transferred to the store for you to collect from there but obviously this would have added a little extra time to the order.
With regard to the chairs being assembled we do, as standard, assemble chairs that we deliver as we have specialist equipment to protect the furniture in transit. Items that require assembly but are being collected are generally left in their original packaging as we have had a significant number of items being damaged when being transported in smaller vehicles or where sufficient padding is unavailable. As such, the original boxes provide much more protection for the furniture.
Once again, we are sorry for the miscommunication with your order and hope that this experience will not deter you from shopping with us again in the future.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
