We were very pleased with the service we received in store when we bought the suite. The delivery guys were excellent and very helpful, taking great care not to mark our new carpet, arranged the new...
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Product reviews
Dyddiad y pryniant: 02/07/2011
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
14 years ago
We thought delivery was swift and the delivery people were very good
Product reviews
Dyddiad y pryniant: 12/08/2011
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
14 years ago
Every part of the service was excellent , from the salesman right through to delivery!
poor feedback regarding an item which would not fit in my home without dismantling.Took ages to refund money after myself having to contact directors at head office / even then could not get 100 %...
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Cousins Furniture Stores
Cousins Furniture
14 years ago
We are sorry that you had a negative experience with our service and this will be investigated. We apologise for any inconvenience that this may have caused and trust that this matter has now been resolved with you.
Cousins Furniture Stores
Cousins Furniture
14 years ago
I am sorry you had a bad experience with our service and I can only apologise for the lack of consistency in communication.
The sales person was very knowledgable and helful. However I was very disappointed to find that once I had chosen the mattress I wanted, I was told that there was a £39.99 delivery charge. That is...
Lady in the department was helpful and gave us her full attention without rushing us. Delivery men arrived when they said and carried the mattress upstairs for us and took the packaging away. Very...
Had to wait two months for an item that was available for next day delivery on several other sites and then the item was still not in stock by the date advised at time of purchase. Rang on several...
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Cousins Furniture Stores
Cousins Furniture
14 years ago
We are sorry you experienced a delay on your order. The headboard delivery was extended shortly after your order being taken and this would normally have been communciated to you. Your comments will be dealt with in a positive manner and I can only apologise for the lack of consistency in communication.
Product reviews
Dyddiad y pryniant: 16/07/2011
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
14 years ago
On the two occasions I visited the store I was always satisfied with the service.
Asked for a sample twice and never received it. Wanted to request at least an am or pm drop. Couldn't do it, they just turn up whenever. Had to wait a further 8 weeks for the foot stool and then...
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Cousins Furniture Stores
Cousins Furniture
14 years ago
We are sorry for the concerns you have brought to our attention regarding your delivery. Our standard delivery service is a call from the delivery crew on the morning of delivery allocating you a 2 hour time slot. Upon arrival we deliver to room of choice and in the cases of dining, upholstery and beds, we will also assemble and take away the packaging to be recycled. We have investigated your delivery and we are disappointed that your concerns were not brought to our attention sooner, as i can assure you that these would have been followed up directly with you at that time.
Cousins Furniture Stores
Cousins Furniture
14 years ago
We are sorry for the issues you had with your delivery. I can only apologise that you did not receive the service you expected.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
