ALL the items we purchased were damaged. The glass door on the bedroom wardrobe mirror was shattered. There was and still is glue seeping out from behind the glass door mirrors - which were all...
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Hannah Nielen-Groen
Cousins Furniture
10 years ago
Thank you for taking the time to leave us feedback; it is appreciated.
We have checked into your account and it appears that the products you are referring to were purchased at a heavily discounted price and a further gesture of goodwill was made at a later date. It also appears that you did not report any faults with your replacement furniture.
We are sorry if the situation has not been resolved to your satisfaction and are sorry that you are considering further action.
Once again, thank you for taking the time to leave us feedback.
Product reviews
Dyddiad y pryniant: 01/01/2016
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
I paid in full by debit card over the phone. Straight after this transaction my bank account was 'hacked' into! Luckily for me my bank stopped the hacking as a large amount was going to be...
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Hannah Nielen-Groen
Cousins Furniture
10 years ago
We were sorry to hear that your card details were used without your permission. Unfortunately, this appears to be a growing problem, particularly with increased volumes of internet usage.
We take card security very seriously and have robust procedures in place to ensure that customer card details are not compromised.
I hope this provides some reassurance.
Product reviews
Dyddiad y pryniant: 01/11/2015
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
Telford Shropshire.
10 years ago
What Trusted Customer said about Cousins Furniture:
The owner & his son were in the shop, we said hi to the son and he just blanked us.
You can't return items & they charge you to use credit cards
Hannah Nielen-Groen
Cousins Furniture
10 years ago
Thank you for taking the time to leave us feedback.
We are sorry that your experience in store was not of the standard expected and we can only apologise for this. Please rest assured that your comments regarding our procedures have been passed on to the relevant people.
Once again, thank you for taking the time to leave us feedback. It is appreciated.
Product reviews
Hannah Nielen-Groen
Cousins Furniture
10 years ago
Thank you for taking the time to leave us feedback. The bombardier chest is aluminium effect rather than solid metal. This should have been made clear at the time of sale and we can only apologise if this was not the case.
Good In store service, unfortunately very poor service when I went to warehouse to pick up goods, no signage showing where the entrance was, no reception, just had to enter the warehouse and shout...
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Product reviews
Dyddiad y pryniant: 10/01/2016
0
Rhannwch
TC
Trusted Customer
Dilyswyd gan Feefo
Manchester
10 years ago
What Trusted Customer said about Cousins Furniture:
Ordering from the shop was efficient and easy. Delivery time of 12 weeks for a standard "stock" item is poor and to have to collect from the warehouse or wait a furtger week for it to be taken to...
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Product reviews
Dyddiad y pryniant: 19/10/2015
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 years ago
Excellent service once again! Thank you Tom and the Cousins team!
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
