We are sorry that you experienced a delay on the delivery of your furniture.
At the time of ordering we quote the latest delivery information given to us from our supplier however occasionally these dates do get extended which on this occasion was for reasons beyond our control.
Your feedback has been noted and will be brought to the attention of our supplier.
Please accept our sincere apologies for any inconvenience caused.
I still do not have the item correctly installed , i contacted customer services and no response .
Cousins Furniture Stores
Cousins Furniture
14 years ago
We are disappointed that you have experienced a problem with your furniture.
As Nolte is a direct delivery product, we have spoken to Nolte and they have advised us that they has advised delivery of the replacement item this week however their system showed that it had been postponed by you. It is now back with their planning team and they will be back in touch shortly to offer a new delivery date.
If you do not receive any contact within the next 7 days, please do not hesitate to get in touch with us directly on 0121 665 2000 and we are more than happy to help.
pleasure to visit the store.See items in nicely laid out room settings. Have a coffee whilst browsing.Furniture arrived on time as promised.Lovely friendly sales lady - Dudley sotre.
Cousins Furniture Stores
Cousins Furniture
14 years ago
Thank you for your comments; we're pleased to see you enjoyed your experience in store and that you found the advice from our sales team useful. If you do have any further questions about your suite, please don't hesitate to contact us.
Only critisism is that when i called to pay the outstanding balance i was greeted on the telephone with a very curt manner and the impression i was putting the person to a lot of trouble to take my...
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
