Ray who served us was excellent, however when we went back to the store with a query on our order I found your store manager (Pat) rude and patronising!! He was a disgrace to your store and only...
Good range of products, possibly would have liked a little more assistance from staff on my first visit but service was excellent once I'd grabbed someone.
Product reviews
Dyddiad y pryniant: 27/01/2013
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Very helpful staff and a good layout of furniture and accessories.
Product reviews
Dyddiad y pryniant: 04/01/2013
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Staff were very helpful & provided an excellent customer service!
I found the store assistant had an unpleasant manner. The delivery timescale was excessively lengthy. However, the ladies who organised delivery dates were helpful and the delivery driver was...
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Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for taking the time to give us your feedback.
The high demand for some of our products is occasionally reflected in a longer lead time, however in this particular case I am assured that we were able to get your goods to you in a fraction of the time originally quoted.
We can only apologise if the size of some of your parts were incorrect; our customer service team are always happy to help with any queries you might have and can be contacted directly on 0121 665 2000 should you have any further concerns.
the assistant who served me was very helpful and when there was a discrepency between the sale price on the internet against the sale price she had given to me this was resoleved in my favour.
The furniture is forthe most part excellent. But due to the fact that all the furniture had to be shipped to Norway, we think that the furniture should have been shipped in less packages (we received...
Was initially told in store that it was out of stock. My details were taken and I was told I would b informed by closo of business whether there was another delivery or not in the upcoming days. no...
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
