Great customer service when visited store Salesperson very knowledgeable but not pushy let us decide what was the right product for our requirements.
However Cafe was a bit of a let down re range of...
Read more
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your comments.
We're pleased to see you were so happy with the service received in store, if you do wish to speak to our customer services team about your mattress please don't hesitate to contact them on 0121 665 2000.
I have put good because the store experience was good but the online experience wasn't. Due to technical difficulties the site wouldn't let me place an order for over a week because the check out...
Read more
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your feedback.
Although we're pleased to see you were happy with your purchase, we would like to apologise for any technical difficulties that may have caused an inconvenience during your online purchase.
Since your purchase online we have streamlined our lead-time facility to ensure that our advised delivery times are more accurate, and we are continuing to make improvements to our recently relaunched site to improve our customer's experience.
We hope you continue to enjoy your new furniture, and would invite you to contact the web team directly if you would like to discuss your concerns any further; as always your feedback is invaluable to us and we do hope you will return in the future.
Thank you for taking the time to leave us feedback.
We have checked your order and we can't find a record of you contacting us regarding the colour of your chair and having looked at the swatches the "Cream Swirl Fabric" does have a gold hue.
However, if you are concerned please feel free to visit the store to compare the swatch in store with your chair and if it does not match please contact our custoemr service department on 0121 665 2000 who will be happy to assist you.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
