The chair and footstool we ordered back in April was delivered 4 weeks after the advised date and then the colour was incorrect. We lodged a complaint on the day we collected the product, we have...
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Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for taking the time to leave us feedback.
We are very sorry that you have had issues with your order.
Your comments and order details have been passed to customer services who are looking into this for you and will be in touch shortly.
We can only apologise for the delay in this issue being raised with customer services.
Once again thank you for taking the time to leave us feedback.
Product reviews
Dyddiad y pryniant: 12/04/2013
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
very pleasant environment and sale staff were very helpful, delivery men were also very polite
Product reviews
Dyddiad y pryniant: 06/04/2013
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Excellent service by the sales staff and the delivery staff Thank you
Very impressed with the ability/choice to take furniture from stock (leather suite) or leadtime from manufacturer. This meant we had what we wanted very quickly. Sales staff very helpful and not too...
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Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for taking the time to leave your feedback.
As first time customers we're very pleased to see you were happy with the goods you ordered, and that our sales staff were able to help you make the best decision.
We do hope you continue to enjoy your new furniture and that you will visit us in store again soon.
Product reviews
Dyddiad y pryniant: 31/05/2013
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
after a very very bad experience with harveys, this is a1+, cant fault it.
Service was good to start with but not correct information given, see comments below.
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for taking the time to leave your feedback.
Our customer services team will be in touch with you shortly to discuss your comments and offer any help that we can.
Extremely long wait for the Sofa's. Nobody kept me upto date about the delay or its reasons. I had to ring up each time.
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for taking the time to leave us feedback.
We are very sorry that you experienced issues with the lead time on your order.
It is normal procedure for our stores to keep customers informed of any delays to orders and can only apologise that this did not happen in your case.
Product reviews
Dyddiad y pryniant: 16/02/2013
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
helpful friendly and a good selection of furniture.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
