store selection was brilliant. one complaint is that when we paid the final payment a week before delivery was due there was a sign above the pay station saying we could have a AM or PM delivery....
Read more
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for taking the time to leave us feedback.
We are sorry that you experienced issues paying for your purchase in store.
It is standard procedure for us to offer a delivery day and for the delivery team to call on the morning of delivery to let you know when they will be arriving.
We will ensure that your comments are passed on so that the sign can be investigated.
Once again, thank you for taking the time to leave us feedback.
Was impressed with the quality of salesman who was not pushy and offered easy advice and assistance . Arrangements were spelled out and the transaction smooth as silk . A very warm and comfortable...
Read more
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your feedback.
We're pleased to hear you were so happy with your experience at Cousins and that you were so impressed with the quality of our products.
We do hope you continue to enjoy your new furniture and hope to see you again soon.
We had an issue over the delivery date however the manager was very helpful and offered a suitable solution
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your review.
If you do have any problems with your new furniture please don't hesitate to contact our customer services team on 0121 665 2000 who will be more than happy to help.
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your review.
If you do have any problems with your new furniture please don't hesitate to contact our customer services team on 0121 665 2036 who will be more than happy to help.
There was a mix up with the product we ordered which meant our order was not dispatched from the manufacturer. However we we offered the display model at a reduced cost. We were very happy with the...
Read more
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your feedback.
We are really sorry about the mix up with your order and can only appologise for this. We are however, pleased to hear that you are happy with your product and the level of customer service you received from our staff.
As a valued customer we hope to see you again soon.
Thank you.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
