Excellent sales staff and customer care. Possibly the issues referred to below may be a Cousins responsibility.
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your feedback.
We're pleased to see you were impressed with our service. If you feel that there are any issues with your new purchase please don't hesitate to contact our customer services team on 0121 665 2000 who should be able to help you with any queries.
I orderd a 3 piece suite in January and only took delivery at the end of June, which I think is ridiculous and so did your sales team.
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for taking the time to leave us feedback.
We are sorry that you experienced problems with your original order but are glad that the issue was dealt with and that your mirror is as you expected.
Once again we are sorry for the issues you experienced shopping with us.
Your delivery team plays a massive part can't thank them enought for what they did when bringing in the new suite first class service and tell them thank you you would be stuffed without them
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for taking the time to provide us with feedback.
We are always happy to receive a positive response from our customers and are glad to hear that you are pleased with the customer service received from our delivery team.
Thank you.
Product reviews
Dyddiad y pryniant: 12/04/2013
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
Very pleased with the staff could not have been more helpful
My only comment is that I was given a wait time of 4/6 weeks by the salesman but on top of the order it said 10/12 weeks which was the more accurate time.
Otherwise can't fault service at all ...
Very professional, excellent service and great delivery service
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your comments.
We're pleased to hear you're so happy with your new divan, and that you were impressed with our service both in store and during delivery. We do hope you continue to enjoy your new purchase and look forward to seeing you again in the future.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
