Sales staff very helpful and knowledgeable, no pressure sales. Experience let down by poor after sales communication regarding delivery/ pick up, had to ring on numerous occasions, staff on phone not...
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Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for taking the time to provide us feedback.
We are happy to hear that you had a pleasant experience in store and are satisfied with the customer service received. We are however sorry for the lack of communication you received after the sale and can only appologise for this.
As a valued customer we hope to see you in store again soon.
Thank you.
Product reviews
Dyddiad y pryniant: 26/03/2013
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
13 years ago
We received excellent service from all the staff we dealt with, we'll done
It took longer than expected for the order to be completed.
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for leaving us feedback.
We are sorry that your order took longer to complete than originally predicted.
Having checked your order it appears that there was a delay in receiving the sofabed form the manufacturer which is what caused the delay in your order.
We are, however, glad that you are happy with your sofas now that they are in your home.
Once again thank you for your feedback.
We found the company were very helpful and professional.
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your feedback.
We are pleased to hear that you are happy with the level of customer service received in store, and you managed to find the product you were looking for.
We hope to see you in our stores in the future.
Thank you.
Great service and no pressure to buy you are left to browse the store
Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your feedback.
We are constantly looking for ways to improve our customer experience in store, and really appreciate you taking the time to let us know that you had a pleasant experience and did not feel pressured by staff.
Thank you.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
