I have had an issue with the products, I contacted you regarding these concerns yet you haven’t done nothing to resolve
Vanessa
Sephora
11 days ago
Hi
Thank you for your feedback
We apologise for any inconvenience caused by this.
Upon checking the details we can see that our team has been in touch on friday. Please do not hesitate to reach out at care@sephora.co.uk if you require further assistance.
Kind Regards,
Sephora UK Customer Care
Důvěryhodný zákazník
11 days ago
Your response to reviewing a very expensive mascara, that is useless, smudges and is unrecognisable on anyone’s lashes, is that is my opinion only. For an Online retailer where testers aren’t available. You say this is opinion, despite photographic evidence of its failure, no compensation, accountability or remuneration. DO NOT USE THIS COMPANY
Rebecca
Sephora
10 days ago
Hello,
Thank you for your response
Our senior team have been in touch via email to review this further and provide you with a resolution.
Kind Regards,
Sephora UK Customer Care
Důvěryhodný zákazník
2 hours ago
After complaining about the issues experienced, I am grateful Sephora reconsidered their original response, and refunded the full amount.
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
16 hours ago
0
Sdílet
IR
Iqsa Rehmat
Ověřeno Feefo
18 hours ago
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 day ago
Always great
Excellent service always from Sephora
0
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Důvěryhodný zákazník
Ověřeno Feefo
1 day ago
Quick dispatch and delivery. Lots of choice
0
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Důvěryhodný zákazník
Ověřeno Feefo
1 day ago
Didn't deliver all ordered goods
Inexplicably they left off one of the items ordered from the delivery. This item was then sent a few days later.
Vanessa
Sephora
1 day ago
Hello Thank you for your feedback. We are sorry to hear that an item was missing from your order, but we are happy to see this was resolved and replaced as requested.
If you require any further assistance regarding your order please do not hesitate to let us know.
Kind Regards,
Sephora UK Customer Care
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
2 days ago
Excellent
Unbelievably attentive and efficient customer service
Second to none
0
Sdílet
TE
Teresa
Ověřeno Feefo
GBR
2 days ago
Co říká Teresa o Sephora:
Sephora
Website is fabulous. Great products to chose from at competitive prices Service and delivery top notch Definitely a great company to deal with
0
Sdílet
CG
Charlotte Gillman
Ověřeno Feefo
GBR
2 days ago
Co říká Charlotte Gillman o Sephora:
Great
Great. I just think your need more samples, gifts and deals.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.