Hi, we truly appreciate you taking the time to share your experience, and we're sorry for the inconvenience caused. We understand how this situation led to unnecessary frustration, and I appreciate you taking the time to bring this to our attention. Our goal is to ensure you’re completely satisfied, and we’re here to help however we can. We’re happy to let you know that the issue has now been resolved, and we have sent you an email regarding your order. Thank you for your patience, and we hope to have the chance to serve you better in the future.
Warm regards,
Customer Care