Recenze společnosti Sephora

Hello Thank you for your feedback. We are sorry to hear that an item was missing from your order, but we are happy to see this was resolved and replaced as requested. If you require any further assistance regarding your order please do not hesitate to let us know. Kind Regards, Sephora UK Customer Care

Hello, Thank you for bringing your recent experience to our attention. We are truly sorry to hear about the "terrible service" you encountered, from the lack of response to your online query about the gift voucher, to the difficulties with our website's captcha, and the inability to assist you in-store. We understand completely how frustrating and disappointing it must have been to have your wife receive her birthday gift voucher several weeks late due to these issues. This is certainly not the standard of service we aim to provide, and we sincerely apologize for falling short of your expectations. We are taking your feedback very seriously and are investigating these points internally to understand where our processes failed and to prevent similar occurrences in the future. Kind regards Sephora UK Customer Care