This is my fourth holiday with Great Rail. The company is well organised with good personal attention when I needed to contact them. All the Tour Managers to date have been excellent and I’m sure...
Booking was easy, but they also altered the included flights to allow us to travel from our local airport. They also then looked into seat upgrades and took the trouble to email us some weeks later...
The staff were helpful and friendly. We took the ‘no flight’ option as our daughter offered to pay for business class flights. The Great Rail staff were especially helpful in ensuring that our...
The information we have had on the holiday as advertised has been ok.... we also booked two extensions to the holiday via Great Rail. The information on this has been non existent which to honest is...
Přečíst vše
Edward - Customer Relations
Great Rail Journeys
5 years ago
Thank you for your comments, we really appreciate your feedback.
I am aware that one of my colleagues fromour Customer Services Team has been in touch with you regarding your feedback and I hope we have managed to resolve matters to your satisfaction.
TC
Trusted Customer
5 years ago
Hello - good phone calls, etc... this was not a complaint or an issue.... you asked for my feedback and I confirmed my views. Had you not asked for the feedback I would have said nothing.... I hope it may help make the admin more bespoke, it’s up to you now to make a change or just ditch the feedback........ please take this as closing the thread and no need for you to contact me again.... it was not a big issue and we are really looking forward to our India trip.... kind regards Phil
We have an unrivalled knowledge and understanding of escorted holidays by rail, as we have more than 30 years of experience in organising them - yet we appreciate that many of our customers have never been on an escorted tour before, nor have they ever travelled as part of a group. In this section of the website we aim to address many of the questions you may have about Great Rail Journeys and our tours - and why you should travel with us.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
We have an unrivalled knowledge and understanding of escorted holidays by rail, as we have more than 30 years of experience in organising them - yet we appreciate that many of our customers have never been on an escorted tour before, nor have they ever travelled as part of a group. In this section of the website we aim to address many of the questions you may have about Great Rail Journeys and our tours - and why you should travel with us.
