Refusal to give Cash Refunds is a breach of the law and your own Terms and Conditions.
ABTA accept cash refunds must be given if requested for holidays that are cancelled by Tour Operators.
34
Sdílet
Důvěryhodný zákazník
5 years ago
Datum nákupu: 19/05/2019
Very pleased you have been able to move our trip to 2021.
Can we have the same cabin number please?
5
Sdílet
Důvěryhodný zákazník
5 years ago
Datum nákupu: 15/01/2020
Clarify situation regarding cancellation of the holiday. I am still waiting to hear from someone regarding a holiday that was obviously not going to take place due to travel restrictions.
7
Sdílet
MA
Mr A Addison
5 years ago
Datum nákupu: 07/02/2020
Co říká Mr A Addison o Great Rail Journeys:
Really need more frequent updates on what their advice is regarding not being able to travel. Be far more pro-active with what the current options are regarding pausing, moving, cancelling our...
The message was sad, of course, canceling our imminent holiday but was to have been expected. Immediately offered a new date, which suited us fine, so all good in the end. .
Throughout the whole episode of dealing with this company I have found it very stressful. We were due to travel to Scotland late April, my husbands is 74 and all advice from the government was not to...
Great rail appear to be running their clients out of time to cancel a booked trip in Scotland during this crisis. An alternative has not been offered.
They say their own insurance policy sold by and...
We have an unrivalled knowledge and understanding of escorted holidays by rail, as we have more than 30 years of experience in organising them - yet we appreciate that many of our customers have never been on an escorted tour before, nor have they ever travelled as part of a group. In this section of the website we aim to address many of the questions you may have about Great Rail Journeys and our tours - and why you should travel with us.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
We have an unrivalled knowledge and understanding of escorted holidays by rail, as we have more than 30 years of experience in organising them - yet we appreciate that many of our customers have never been on an escorted tour before, nor have they ever travelled as part of a group. In this section of the website we aim to address many of the questions you may have about Great Rail Journeys and our tours - and why you should travel with us.
