I have used GRJ on quite a few occasions but the experience this time has been lacking. Whilst the staff have always been polite and helpful, I have had to chase and chase to get written...
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Paul - Customer Relations
Great Rail Journeys
5 years ago
Thank you for your feedback and for taking the time to speak with my colleague about your experience of our service.
I hope we have been able to resolve matters to your satisfaction but if we can be of any further assistance, please get in touch.
I wish you a very enjoyable holiday.
Best wishes,
Paul
Organisation is great. Some travel plans are not always fully detailed and some are changed and then disappointment arises from such changes. We have enjoyed both trips with GRJ and am looking...
We have had multiple questions related to this tour. Initially we had to inquire several times before receiving a reply. That reply was partial information at best and suggested a lack of knowledge...
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Edward - Customer Relations
Great Rail Journeys
5 years ago
Thank you for your feedback.
I am sorry to hear that the service you receivedfrom us did not meet your expectations. I am also sorry that reply's you got from Great Rail Journeysgave only partial information and came across lackingin knowledge.
I am aware that my colleagues have beenin touch with you and I hope we have resolved matters to your satisfaction.
Thank you again for your feedback and I hope you have a wonderful holiday when it comes round.
We have an unrivalled knowledge and understanding of escorted holidays by rail, as we have more than 30 years of experience in organising them - yet we appreciate that many of our customers have never been on an escorted tour before, nor have they ever travelled as part of a group. In this section of the website we aim to address many of the questions you may have about Great Rail Journeys and our tours - and why you should travel with us.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
We have an unrivalled knowledge and understanding of escorted holidays by rail, as we have more than 30 years of experience in organising them - yet we appreciate that many of our customers have never been on an escorted tour before, nor have they ever travelled as part of a group. In this section of the website we aim to address many of the questions you may have about Great Rail Journeys and our tours - and why you should travel with us.
